Senior CS Strategy & Operations Leader, AMER

Anaplan; New York (NY); On-site; USD 154,000 - 209,000; Full time

Job summary

Anaplan is seeking a driven Sr. Customer Success Strategy & Operations Manager to lead the AMER region's post-sales operating model and day-to-day operations.

You will partner with Customer Success leadership to drive productivity, forecast accuracy, and pipeline visibility, translating data into executive strategy and automated actions. This role requires 8+ years in revenue or CS operations and cross-functional collaboration within a B2B SaaS environment.

Qualifications

• 8+ years of experience in Revenue/Business Operations, Customer Success Operations, or analytical strategic roles.
• Experience in a fast-paced, hyper-growth B2B SaaS company is strongly preferred.
• Systems thinker with experience designing scalable processes and using data to diagnose root causes.
• Executive-level presence with ability to advise VP/SVP leadership and motivate post-sales teams.
• Deep forecasting, pipeline management, and go-to-market modeling expertise.
• Strong familiarity with CRM/CS platforms and predictive analytics to drive scale.

Responsibilities

• Architect AMER-wide strategic initiatives to improve post-sales productivity, forecast accuracy, and pipeline visibility.
• Partner with AMER post-sales leadership to scale operations and hit churn/expansion targets.
• Lead cross-functional projects bridging global strategy and local AMER execution.
• Deliver diagnostic insights into daily workflows for Customer Success Partners and Renewal Managers.

Skills

Revenue Operations

CS Operations

Forecasting

Data Analytics

Executive Presence

Tools

Salesforce

Gainsight

Job description

Anaplan is seeking a driven Sr. Customer Success Strategy & Operations Manager to lead the AMER region's post-sales operating model and day-to-day operations.

You will partner with Customer Success leadership to drive productivity, forecast accuracy, and pipeline visibility, translating data into executive strategy and automated actions. This role requires 8+ years in revenue or CS operations and cross-functional collaboration within a B2B SaaS environment.