Customer Success Strategy & Ops Leader — AMER Growth

Anaplan; Minneapolis (MN); Hybrid; USD 124,000 - 178,000; Full time

Job summary

Anaplan, a leader in AI-infused planning, seeks a Sr. Manager, Customer Success Strategy & Operations to shape day-to-day operations and the future AMER operating model.

You will partner with Customer Success leadership to enable post-sales teams to hit ambitious revenue goals and drive proactive, data-driven decision making. You will translate complex data into executive strategy, lead cross-functional initiatives, and advance the post-sales organization through scalable processes and

Qualifications

• 8+ years of progressive experience in Revenue/Business Operations, Customer Success Operations, or highly analytical strategic roles.
• Proven ability to diagnose root causes using data, not just report lagging indicators.
• Executive presence with the ability to influence VP/SVP-level leadership and motivate post-sales teams.

Responsibilities

• Architect and lead AMER-wide strategic initiatives to improve post-sales productivity, forecast accuracy, and pipeline visibility.
• Oversee design and optimization of complex post-sales processes, tools, and systems.
• Deliver diagnostic insights into daily workflows for Renewal Managers and CS Business Partners.
• Ensure data integrity within CRM and related systems as the data guardian for AMER operations.

Skills

Systems thinking

Executive presence

Forecasting

Technical acumen

Operational agility

GRIT

Project management

Tools

Salesforce

Gainsight

Job description

Anaplan, a leader in AI-infused planning, seeks a Sr. Manager, Customer Success Strategy & Operations to shape day-to-day operations and the future AMER operating model.

You will partner with Customer Success leadership to enable post-sales teams to hit ambitious revenue goals and drive proactive, data-driven decision making. You will translate complex data into executive strategy, lead cross-functional initiatives, and advance the post-sales organization through scalable processes and