AMER Account Director

JLL; New York (NY); On-site; USD 170,000 - 215,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL seeks an Account Director to lead the Americas for an IPS-oriented Work Dynamics relationship. The role requires proven leadership with transaction management expertise and strong client relationships.

The director will guide a global delivery team and collaborate with regional portfolio leaders to drive integrated results. Responsibilities include developing strategic account plans, nurturing long-term client health, and delivering superior service while managing budgets.

Qualifications

• 10+ years of transaction management experience.
• Leadership experience in account management.
• Licensed broker or salesperson.
• Portfolio management experience or certification.
• Experience overseeing lease administration services.
• Willingness to travel less than 25%.

Responsibilities

• Delivers high client satisfaction and aligns with client priorities.
• Builds and manages relationships at an executive level.
• Leads a global client delivery team of transaction managers and lease administrators.
• Partners with regional leads and portfolio services leads.
• Drives strategic account planning and budget stewardship.
• Fosters talent development and succession planning.

Skills

Transaction management

Account management leadership

Broker license

Portfolio management

Lease administration

Regional leadership

Travel readiness

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are currently seeking an Account Director to lead the Americas region for a large Integrated Portfolio Strategy (IPS) - oriented Work Dynamics relationship. The ideal candidate for this role is a proven leader with extensive transaction management expertise, experience leading or providing other portfolio services, effective client relationships skills and account management experience.

The JLL Account Director will provide leadership, strategy, and hands‑on direction to a global client delivery team of transaction managers and lease administrators, and partner closely with other regional leads and other portfolio services leads as part of a truly integrated global leadership team. This position also helps drive integrated results between this delivery team and a regional set of facilities, projects and program management teams. Further, as a key member of the leadership team for the global relationship, the Account Director will support Americas initiatives. This role will report to the Global Account Executive.

The Account Director is accountable for developing and implementing a strategic account plan which delivers continuous improvement and ensures a healthy long‑term relationship. The Account Director anticipates client needs, delivers to outperform key performance indicators, inspires talent and builds growth plans. The Account Director has the demonstrated experience and affinity for navigating a matrixed organization and driving consistency and results within a matrixed environment.

With a deep understanding of JLL's strategic initiatives and market opportunities, the Regional Account Director translates emerging thought leadership, research, products and services into viable client and business opportunities and should have strong presentation skills and executive presence to support those activities.

Primary responsibilities include:

Client Satisfaction

• Delivers High Client Satisfaction
• Aligns with client on key priorities and adjusts as business conditions or opportunities change.
• Ensures high quality service delivery and budget stewardship that exceed client expectations
• Anticipates needs; responds to client issues in an expedient and professional manner
• Builds lasting relationships quickly and communicates effectively at an executive level

Leadership and Talent Management

• Hires, attracts and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognition
• Create, mentor, and manage high-performing teams that remain engaged and thriving
• Understands client's key business drivers; focuses the team to ensure work is aligned with client's highest priorities
• Embodies the firm's values and core behaviors of collaboration, integrity and excellence
• Advances the firm's culture and employee experience priorities by focusing on hiring, rotation and promotion
• Identifies and develops successors for all key leadership roles

Achieving Financial Results and Contributing to Company/Industry Growth

• Retains all current business. Identifies client value‑add opportunities to expand business beyond existing service lines
• Proactively identifies areas to incorporate innovation into account operations
• Becomes internal reference for best‑in‑class service delivery
• Develops budget, manages to ensure plan is met or exceeded

Qualifications:

• 10+ years transaction management experience
• Leadership experience in Account Management
• Licensed broker or salesperson
• Portfolio management experience or certification
• Experience overseeing lease administration services
• Proven track record leading a regional team, with strong account management and communication skills.
• Willingness to travel (less than 25%)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

170,000.00 - 215,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Chicago, IL, New York, NY, Raleigh, NC, Washington, DC

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

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