Amenity Services Coordinator

TeleSolv Consulting, LLC; Washington (District of Columbia); On-site; USD 65,000 - 85,000; Full time

Job summary

TeleSolv Consulting, LLC in Washington, DC is seeking an Amenity Services Coordinator to manage an integrated tenant services program supporting government tenants. This role will act as a critical liaison among tenant organizations, service providers, and Government stakeholders to promote exceptional service and operational excellence.

Key duties include evaluating spaces, coordinating AV/tech, and managing schedules and performance metrics to optimize utilization and service delivery for

Qualifications

• Four years of experience in logistics or related workplace services.
• Strong documentation, communication, and customer service skills.
• Experience coordinating activities across multiple organizations and managing time-sensitive actions.

Responsibilities

• Evaluate amenity spaces and collect requirements from owners and tenants through a structured, collaborative process.
• Recommend improvements and optimization strategies for shared conference and meeting spaces, including audio/visual and technology enhancements.
• Provide audio/visual, technology, and concierge support for conferences, meetings, events, and forums.
• Coordinate and integrate services delivered by multiple providers to ensure seamless customer experiences.
• Schedule and coordinate the use of building amenities and shared spaces, including conference rooms, hearing rooms, and auditoriums.
• Conduct ongoing demand and capacity analyses to improve utilization and service delivery.
• Develop service descriptions, operating procedures, and tenant guidance materials.
• Establish and maintain performance measures for amenity services.
• Support logistics operations, documentation efforts, training activities, and technology-enabled workplace services.

Skills

Logistics coordination

Customer service

Documentation

Stakeholder engagement

Time management

Tools

Audio/Visual Equipment

Building management systems

Conference room tech

Job description

Amenity Services Coordinator

Application Deadline: 26 August 2026

Department: Federal Services

Employment Type: Full Time

Location: Washington, DC

Compensation: $65,000 - $85,000 / year

Description

The Senior Customer Account Manager will support an integrated customer account management program that serves current and prospective Government tenants. This role is responsible for building and maintaining strong customer relationships, coordinating services across multiple organizations, managing tenant requirements, and ensuring the successful delivery of customer support services. The selected professional will serve as a critical liaison among tenant organizations, service providers, and Government stakeholders while promoting exceptional customer service and operational excellence.

Key Responsibilities

• Evaluate amenity spaces and services and collect requirements from building owners and tenants through a structured, collaborative process.
• Recommend improvements and optimization strategies for shared conference and meeting spaces, including audio/visual and technology enhancements.
• Provide audio/visual, technology, and concierge support for conferences, meetings, events, and forums.
• Coordinate and integrate services delivered by multiple providers to ensure seamless customer experiences.
• Schedule and coordinate the use of building amenities and shared spaces, including conference rooms, hearing rooms, and auditoriums.
• Conduct ongoing demand and capacity analyses to improve utilization and service delivery.
• Develop service descriptions, operating procedures, and tenant guidance materials.
• Establish and maintain performance measures for amenity services.
• Support logistics operations, documentation efforts, training activities, and technology-enabled workplace services.

Skills, Knowledge & Expertise

Four (4) years of experience in logistics, tenant services, concierge services, audio/visual support, technology support, or workplace services support.

• Experience coordinating activities among multiple organizations and managing time-sensitive actions.
• Strong documentation, communication, and customer service skills.

Amenity services management and coordination

• Meeting and event support
• Audio/visual and workplace technology support
• Shared space scheduling and coordination
• Logistics and operational support
• Performance measurement and service improvement
• Process documentation and procedure development
• Customer service and stakeholder engagement
• Cross-organizational coordination
• Demand and capacity planning and analysis