Ambulatory Services Representative III

BMC Software; Boston (MA); On-site; USD 33,000 - 41,000; Full time

Job summary

BMCHS is seeking an Ambulatory Services Representative III in the Hematology-Oncology Clinic to coordinate OR scheduling, front-end service, patient registration, insurance verification, appointment scheduling, and charge entry. The role requires strong communication, confidentiality, and multitasking in a busy clinical environment.

Responsibilities span handling physician credentialing coordination, forms, phones, filings, and reports, with a focus on patient-centered service and efficient

Qualifications

• Bachelor’s degree plus 1–2 years relevant work experience or
• Associates degree plus at least 3 years relevant experience or
• HS/GED with 5+ years relevant experience.

Responsibilities

• Coordinate OR scheduling, front end customer service, patient registration and insurance/coverage verification.
• Handle appointment scheduling, charge entry, and administrative duties in support of the Hematology-Oncology Clinic.
• Coordinate physician credentialing and manage forms, phones, filing, mailings and reports as needed.

Skills

Customer service

Communication

Confidentiality

Multitasking

MS Office

Registration systems

Education

Bachelor’s degree + 1–2 years experience

Associates degree + 3 years experience

HS/GED + 5+ years experience

Tools

MS Word

Excel

Access

PowerPoint

Job description

POSITION SUMMARY:

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.R.) scheduling, front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).

Position: Ambulatory Services Representative III

Department: Hematology-Oncology Cinic

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

Bachelor’s degree plus 1 – 2 years relevant work experience or

Associates degree plus at least 3 years relevant experience or

HS/GED with 5+ years relevant experience.

KNOWLEDGE AND SKILLS:

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range:

$24.86- $30.30

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans