Ambulatory Services Representative I

Boston Medical Center (BMC); Boston (MA); On-site; USD 28,000 - 33,000; Part time

Job summary

Boston Medical Center is seeking an Ambulatory Services Representative I to support ambulatory access, patient registration, scheduling, and insurance verification. This role requires strong communication, accuracy, and the ability to manage multiple tasks in a fast-paced clinical environment.

The position is part-time with rotating day/evening shifts, and includes responsibilities across front desk duties, MPI, scheduling, and pre-authorization. Prior clinical exposure is preferred.

Qualifications

• Excellent English communication skills (oral and written).
• Demonstrated customer service skills with good judgment and problem solving.
• Ability to maintain confidentiality of health information.
• Ability to balance multiple priorities in a busy setting.
• Basic computer skills and MS Office (Word, Excel, Outlook).

Responsibilities

• Reception & customer service in ambulatory setting.
• MPI creation or verification and registration demographics.
• Visit management and appointment scheduling across departments.
• Insurance verification and co-pay collection.
• Pre-authorization and referrals coordination.

Skills

English communication

Customer service

Confidentiality

Multitasking

MS Office

Education

Associate degree or equivalent

HS/GED + 2 years experience

Tools

Hospital registration systems

Billing systems

Job description

Position Summary

The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.).

Position

Ambulatory Services Representative I

Department

Ambulatory Float Pool

Schedule

Part Time (Rotate Day/Evening, Per-Diem position which requires a minimum of two shifts per month Monday-Friday Regular business hours typically 8:00 am - 4:30 pm.)

Essential Responsibilities / Duties

• Reception & customer service
• creating or verifying Master Patient Index (MPI)
• registration demographics
• visit management
• appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.)
• insurance/coverage verification
• co-payment collection
• front-end review and correcting registration & insurance edits
• pre-authorization, referral coordination and referral reconciliation
• Referral work lists

Provides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.).

Other related duties as needed.

Job Requirements

Education

• Associates degree (or equivalent) or
• HS/GED plus at least two years relevant experience.

Experience

• Experience working in a clinical setting preferred.

Knowledge And Skills

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range

$20.23- $24.65

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans