Ambulatory Services Representative II -U (OB/GYN Front Desk 9AM-5:30PM)

Boston Medical Center (BMC); Boston (MA); On-site; USD 31,000 - 38,000; Full time

Job summary

Boston Medical Center (BMC) seeks an Ambulatory Services Representative II -U to coordinate patient access activities in the OB/GYN Clinic. Responsibilities include front desk service, registration, insurance verification, and appointment scheduling.

The role requires strong English communication, confidentiality, and customer service with multi-priority handling. On-site schedule is full-time, 9am-5:30pm, with benefits and growth potential.

Qualifications

• HS/GED plus 3+ years relevant experience.
• Bachelor's degree or
• Associates plus 1 year relevant experience

Responsibilities

• Reception & customer service
• creating or verifying registration demographics
• visit management appointment scheduling (consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, radiology, etc.)
• Insurance/coverage verification
• Co-payment collection
• Insurance edits pre-authorization, referral coordination and referral reconciliation
• Referral work lists
• Administrative duties in support of the practice (forms, phones, filing, appointments, photocopying, faxing, mailings, letters, reports)
• Provides general administrative support (word processing, spreadsheets, presentations)
• Provides physician and departmental support (managing calendars, scheduling administrative appointments, answering calls, credentialing documents)

Skills

Customer service

English communication

Scheduling

Credentialing

Front desk

Education

HS/GED

Bachelor's degree

Associates

Tools

MS Office

Outlook

Job description

Position Summary

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department and providers (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.).

Position:

Ambulatory Services Representative II -U

Department:

OB/GYN Clinic

Schedule:

Full Time, Front Desk 9AM-5:30PM)

Essential Responsibilities / Duties

Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:

• Reception & customer service
• creating or verifying registration demographics
• visit management appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, radiology, etc.)
• Insurance/coverage verification
• Co-payment collection
• Insurance edits pre-authorization, referral coordination and referral reconciliation
• Referral work lists
• Administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.). Other related duties as needed.
• Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations.
• Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents, etc. '

Job Requirements

Education:

• HS/GED plus 3+ years relevant experience.
• Bachelors degree or
• Associates plus 1 year relevant experience

Knowledge And Skills

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Must be a team player
• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet is required.
• Adheres to all of BMC’s RESPECT behavioral standards.

Compensation Range

$22.36- $27.26

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.