Ambulatory Services Representative III

Boston Medical Center (BMC); Boston (MA); On-site; USD 34,000 - 42,000; Full time

Job summary

Boston Medical Center (BMC) is seeking an Ambulatory Services Representative III to coordinate patient access activities across the front desk and scheduling processes. The role includes OR scheduling, patient registration, insurance verification, appointment scheduling, charge entry, and related administrative tasks to support Hematology-Oncology.

Candidates should have a bachelor’s degree with 1–2 years of relevant experience, or an associate degree with 3+ years, or a high school diploma with

Qualifications

• Bachelor’s degree +1–2 years relevant work experience or
• Associates degree +3 years relevant experience or
• HS/GED with 5+ years relevant experience.

Responsibilities

• Coordinate OR scheduling and patient access functions.
• Handle front end customer service, patient registration, and phones.
• Verify insurance coverage and manage appointment scheduling.
• Process charge entry and related administrative duties.

Skills

Communications

Customer service

Confidentiality

Prioritization

Microsoft Office

Education

Bachelor's degree

Associates degree

HS/GED with experience

Tools

Hospital registration systems

Billing systems

Job description

Position Summary

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.R.) scheduling, front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).

Position: Ambulatory Services Representative III

Department: Hematology-Oncology Cinic

Schedule: Full Time

JOB REQUIREMENTS

• Bachelor’s degree plus 1 – 2 years relevant work experience or
• Associates degree plus at least 3 years relevant experience or
• HS/GED with 5+ years relevant experience.

Knowledge And Skills

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range

$24.86- $30.30

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans