Ambulatory Services Representative II-U (Neurology, 40 hours, FT, Days)

Boston Medical Center (BMC); Boston (MA); On-site; USD 31,000 - 38,000; Full time

Job summary

Boston Medical Center (BMC) seeks an Ambulatory Services Representative II-U in Neurology. The role coordinates patient access, including registration, insurance verification, appointment scheduling, charge entry and billing, along with a range of administrative duties to support the department.

This full-time, days schedule requires strong communication and confidentiality, with proficiency in MS Office and hospital registration/billing systems. A customer-service orientation is essential.

Qualifications

• Bachelor’s degree or Associate’s degree plus 1 year relevant experience or HS/GED plus 3+ years relevant experience.
• Excellent English communication skills (oral and written) and interpersonal skills are required.
• Demonstrated customer service skills and ability to use judgment, independent thinking and creativity in resolving issues.

Responsibilities

• Coordinate front end customer service and patient access activities.
• Process patient registration and insurance/coverage verification.
• Schedule appointments and manage charge entry and billing workflows.
• Support managed care tasks and related administrative duties.

Skills

Excellent English communication

Customer service

Interpersonal skills

MS Word

Excel

Access

PowerPoint

Education

Bachelor's degree

Associate's degree with 1 year experience

HS/GED with 3+ years experience

Tools

Hospital registration systems

Billing systems

Job description

Position Summary

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).

Position:Ambulatory Services Representative II-U

Department: Neurology,

Schedule: Full Time, 40 hours, FT, Days

Job Qualifications

• Bachelors degree or
• Associates plus 1 year relevant experience or
• HS/GED plus 3+ years relevant experience.
• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/Internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range

$22.36- $27.26

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans