Ambulatory Services Representative II-U (Neurology, 40 hours, FT, Days)

bmc; Boston (MA); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) savings match

Paid time off

Job summary

The BMCHS is seeking an Ambulatory Services Representative II-U to coordinate patient access activities, including front-end service, registration, insurance verification, scheduling and billing in the Neurology department.

The role requires strong English communication, confidentiality, and MS Office proficiency, with a full-time day schedule and 40 hours per week; complementary benefits are included.

Qualifications

• Bachelor's degree or
• Associates plus 1 year relevant experience or
• HS/GED plus 3+ years relevant experience.

Responsibilities

• Coordinate all patient access functions including front end customer service, patient registration, insurance verification, appointment scheduling, charge entry, billing and managed care, and administrative duties.
• Provide support to Neurology department including credentialing coordination and handling forms, phones, filing and communications.

Skills

Customer service

Communication skills

Microsoft Office

Education

Bachelor's degree

Associate's degree

HS/GED

Tools

MS Office

Job description

POSITION SUMMARY

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).

Position: Ambulatory Services Representative II-U
Department: Neurology,
Schedule: Full Time, 40 hours, FT, Days

JOB REQUIREMENTS

• Bachelors degree or
• Associates plus 1 year relevant experience or
• HS/GED plus 3+ years relevant experience.

Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.

Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.

Must be able to maintain strict confidentiality of all personal/health sensitive information.

Ability to effectively handle challenging situations and to balance multiple priorities.

Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/Internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range

$22.36- $27.26 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans