Administrative Service Representative ll - Gastroenterology

Boston Medical Center (BMC); Boston (MA); On-site; USD 31,000 - 38,000; Full time

Job summary

Boston Medical Center is seeking an Ambulatory Service Representative II in the Gastroenterology department. This full-time role coordinates patient access tasks including registration, insurance verification, scheduling, charge entry, and related administrative duties.

The position emphasizes front-end customer service, billing support, and coordination with physicians and staff to ensure smooth daily operations. Strong communication and confidentiality are essential.

Qualifications

• Education includes HS/GED with relevant experience or higher degrees.
• Experience in medical billing or similar setting preferred.
• Excellent English communication and interpersonal skills required.
• Ability to maintain confidentiality and balance multiple priorities.

Responsibilities

• Reception & customer service
• Creating or verifying Master Patient Index (MPI)
• Registration demographics
• Visit management
• Appointment scheduling across consults, tests, and procedures
• Insurance/coverage verification
• Co-payment collection
• Front-end review and correcting registration & insurance edits
• Pre-authorization, referral coordination and reconciliation
• Referral work lists

Skills

Excellent English communication

Interpersonal skills

Customer service

Confidentiality

Multitasking

Team collaboration

Education

HS/GED + 3+ years

Bachelor's degree

Associates + 1 year relevant experience

Tools

MS Word

Excel

Access

PowerPoint

Job description

Position Summary

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.).

Position: Ambulatory Service Representative II

Department: Gastroenterology

Schedule: Full Time

Essential Responsibilities / Duties

Focuses on one or more of the following areas, and provides support as needed to optimize daily flow:

• Charge entry
• Batch controls
• Billing (TES) edits
• Hold bill edits
• Charge reconciliations
• Billing and managed care functions (including responding to billing inquiries, corresponding with insurance carriers, and investigating discrepancies, etc.).
• Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations.
• Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents, etc.

Duties

• Reception & customer service
• creating or verifying Master Patient Index (MPI)
• registration demographics
• visit management
• appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.)
• insurance/coverage verification
• co-payment collection
• front-end review and correcting registration & insurance edits
• pre-authorization, referral coordination and referral reconciliation
• Referral work lists

Provides a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc).

Adheres to all of BMC’s RESPECT behavioral standards.

Job Requirements

Education

• HS/GED plus 3+ years relevant experience.
• Bachelors degree or
• Associates plus 1 year relevant experience

Knowledge And Skills

Experience with medical billing or similar setting preferred.

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range

$22.36- $27.26

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans