Ambulatory Front Desk Lead—Scheduling & Process Improvement

Hennepin County Medical Center; Minneapolis (MN); On-site; USD 31,000 - 42,000; Part time

Benefits offered by this job

Medical, Dental, Vision

Tuition reimbursement

Retirement funds

Job summary

Hennepin Healthcare in Minneapolis seeks a PSC Ambulatory II-FOH to join the Addiction Medicine team. This role provides clerical support for clinical areas, handling complex scheduling and patient registrations, while delivering professional service to patients and care teams.

The position is 0.6 FTE (48 hours per pay period), with day, evening shifts, and options for weekend hours; requires a high school diploma and at least 1 year of Front of House experience, with preferred certifications in

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of Front of House experience or related field.

Responsibilities

• All duties as defined in Patient Service Coordinator Ambulatory I role.
• Lead and support change and process improvement initiatives for the Front of House team.
• Work with leadership to uphold standard process workflows and provide feedback as needed.
• Assists with Clerical Pool In-basket messages - messages are completed appropriately based on the SLA and urgency.
• Provide scheduling support using knowledge of clinical specialties including more complex scheduling that often requires multiple appointments with different providers.
• Provides scheduling support for urgent needs.
• Assist with mentoring and onboarding of new staff, provide direction.
• Assists with processing patient forms and provides clerical support for assigned Ambulatory departments or clinics.
• Promotes the organization and assists in maintaining clinic efficiency.
• Complete standard work observations and communicate findings to Clinical leadership.
• Leads and functions as the SME in assigned areas.
• Assist with facilitation daily huddles.
• Perform other duties as assigned.

Skills

Leadership

Bilingual fluency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Hennepin Healthcare in Minneapolis seeks a PSC Ambulatory II-FOH to join the Addiction Medicine team. This role provides clerical support for clinical areas, handling complex scheduling and patient registrations, while delivering professional service to patients and care teams.

The position is 0.6 FTE (48 hours per pay period), with day, evening shifts, and options for weekend hours; requires a high school diploma and at least 1 year of Front of House experience, with preferred certifications in