Ambulatory Patient Services & Billing Specialist

Hugh Chatham Memorial Hospital; Lincolnshire (IL); On-site; USD 27,000 - 41,000; Full time

Job summary

Aurora Medical Group (AMG) is hiring a Patient Service Representative to support providers, patients, and the ambulatory care team in Lincolnshire, IL. The role covers scheduling, registration, and basic billing tasks to ensure a smooth patient experience.

The position requires a high school diploma and 1–2 years of customer service experience, with ability to handle difficult calls. Shift is Monday–Friday, 8:30 AM–5:00 PM, at multiple AMG sites in Illinois.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication skills

Call handling

Education

High school diploma

Job description

Aurora Medical Group (AMG) is hiring a Patient Service Representative to support providers, patients, and the ambulatory care team in Lincolnshire, IL. The role covers scheduling, registration, and basic billing tasks to ensure a smooth patient experience.

The position requires a high school diploma and 1–2 years of customer service experience, with ability to handle difficult calls. Shift is Monday–Friday, 8:30 AM–5:00 PM, at multiple AMG sites in Illinois.