Ambulatory Patient Access & Support Specialist

ccf; Arkansas; On-site; USD 36,000 - 48,000; Full time

Job summary

Cleveland Clinic Health System in Independence, MO is seeking a Patient Service Specialist - Ambulatory to provide patient-first service across registration, scheduling and care coordination. You will support the Radiology customer service team and ensure accurate data handling and timely patient flow.

The role emphasizes patient interaction, insurance verification, and education on MyChart and Appointment Pass within a fast-paced healthcare setting.

Responsibilities

• Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Job description

Cleveland Clinic Health System in Independence, MO is seeking a Patient Service Specialist - Ambulatory to provide patient-first service across registration, scheduling and care coordination. You will support the Radiology customer service team and ensure accurate data handling and timely patient flow.

The role emphasizes patient interaction, insurance verification, and education on MyChart and Appointment Pass within a fast-paced healthcare setting.