Ambulatory Patient Access Specialist — Part-Time

University of Rochester; City of Rochester (NY); On-site; USD 25,000 - 33,000; Part time

Job summary

University of Rochester is seeking an Outpatient Access Representative to support ambulatory care reception, registration, scheduling, and telephone management. This role ensures accurate data capture, smooth patient flow, and timely communication within the electronic medical record system.

Responsibilities include greeting patients, collecting information, scheduling appointments, handling calls, and protecting patient privacy.

Qualifications

• High School diploma required.
• 1 year related work experience in an administrative office or customer service field.
• Medical terminology experience preferred.
• Demonstrates ability to word process documents and enter data into a database.

Responsibilities

• Reception: greet patients, verify identity with two identifiers, and direct to the next destination.
• Registration: collect demographics and financial information, enter into EMR.
• Appointment Scheduling: schedule visits, pre-register patients, coordinate tests or referrals.
• Telephone Management: answer calls, route to appropriate staff, document messages.
• eRecord management: edit registrations, and monitor In Basket and referrals.

Skills

Customer service

Data entry

Word processing

Medical terminology

Attention to detail

Education

High School diploma

Tools

eRecord

Patient access & revenue cycle system

Job description

University of Rochester is seeking an Outpatient Access Representative to support ambulatory care reception, registration, scheduling, and telephone management. This role ensures accurate data capture, smooth patient flow, and timely communication within the electronic medical record system.

Responsibilities include greeting patients, collecting information, scheduling appointments, handling calls, and protecting patient privacy.