Ambulatory Access & Registration Specialist

University of Rochester; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

The University of Rochester is seeking a detail-oriented Patient Access/Registration Associate to support ambulatory care visits. You will greet patients, collect demographic data, and verify information to generate accurate billable records.

You will enter data into the EMR, manage registrations, coordinate scheduling, and ensure HIPAA compliance while delivering friendly service. This role requires accuracy, efficiency, and teamwork in a fast-paced clinic environment.

Qualifications

• Performs functions associated with patient information processing for ambulatory care visits.
• Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems.
• Ensures patient satisfaction with information processing and reception service.
• Requires accuracy in order to generate a billable service for the provider.
• Responsible for functions being completed in an accurate, efficient, and customer friendly manner.
• May act as a resource to new staff.

Responsibilities

• Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients' special needs, and monitors reception area to ensure patient needs are met.
• Collects patient demographic and financial information in an efficient, customer-oriented manner. Asks specific questions of patient to verify information accuracy to establish a billable account. Enters information into electronic medical record (EMR) and patient access and revenue cycle system.
• Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient's needs.
• Answers phone in a timely and courteous manner. Manages incoming clinic calls and sorts calls to various providers. Opens telephone encounter in EMR when speaking with patients. Ensures routing of encounter in EMR to the appropriate staff/provider.
• Edits and corrects registration errors and completes missing registration data. Assists in charge reconciliation process. Ensures accuracy of patient schedules.
• Assesses the urgency of a situation and determines appropriate routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.

Job description

The University of Rochester is seeking a detail-oriented Patient Access/Registration Associate to support ambulatory care visits. You will greet patients, collect demographic data, and verify information to generate accurate billable records.

You will enter data into the EMR, manage registrations, coordinate scheduling, and ensure HIPAA compliance while delivering friendly service. This role requires accuracy, efficiency, and teamwork in a fast-paced clinic environment.