Ambulatory Patient Access Specialist — Epic & Insurance

Baton Rouge Health District; Baton Rouge (LA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Baton Rouge Health District seeks a Patient Access Ambulatory team member to register patients in Epic, verify insurance, and collect payments while guiding patients to government and community resources. You will collaborate with physicians and staff to ensure referrals meet payor requirements and contribute to a best-in-class patient experience.

Strong communication, multitasking, and computer literacy are essential, with Epic experience preferred.

Qualifications

• Experience: 6 months in medical office, hospital setting, or insurance office (customer service, billing, registration, finance, or accounting).
• Bachelor's degree substitutes for required experience.
• High School diploma or equivalent required.

Responsibilities

• Registers patients accurately in Epic; ensures smooth flow through the clinic.
• Reviews accounts to determine financial responsibility and arranges payment plans.
• Assists patients with access to government and community resources.
• Coordinates with physicians and staff to complete referrals per payor requirements.
• Facilitates patient access to information including MyChart.
• Updates patient records and charges accurately.
• Supports clinic operations and meets site collection goals.
• Supports performance excellence initiatives and improves patient experience.
• Performs other duties as assigned.

Skills

Professional demeanor

Customer service

Multi-tasking

Critical thinking

Computer literacy

Epic proficiency

Education

High School or equivalent

Job description

Patient Access Ambulatory - Surgeons Group of Baton Rouge

Job Description

Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding and compliance of state and federal regulations related to hospital registrations.

Responsibilities

• Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.
• Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services.
• Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
• Facilitates the patient's access to information including but not limited to MyChart access.
• Accurately updates patient's records as needed.
• Accurately enters and updates charges as necessary.
• Clinic Operations
• Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.
• Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner.
• Meets site collection goals.
• Performance Excellence
• Actively supports the organizations performance excellence initiatives.
• Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores.
• Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care.
• Provides quality training and orientation for other Team Members when assigned.
• Other Duties as Assigned
• Performs other duties as assigned or requested.

Qualifications

Experience - 6 months relevant experience (customer service, billing, registration, finance, or accounting) in medical office, hospital setting, or insurance office. Bachelor's degree substitutes for required experience.

Education - High School or equivalent

Special Skills - Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.

FMOL Health team members will only communicate with job applicants using official @fmolhs.org email addresses. If you receive any message regarding job opportunities or your application from a non @fmolhs.org email address, do not respond and report the message as phishing / spam and delete it.

• Job Identification 48784
• Job Category Revenue_Cycle
• Job Shift Day
• Job Function Patient Access
• Worker Type Employee
• Regular or Temporary Regular
• Requisition Schedule Full-Time
• Hours of Schedule (e.g. M-F 8a-5p) 8 am -5 pm M-F
• Department Adult General Surgery-OLOLPG Surgeons Group of Baton Rouge
• FMOLHS Company Code Our Lady of the Lake Physician Group LLC

FMOL Health team members will only communicate with job applicants using [e-mail] addresses. If you receive any message regarding job opportunities or your application from [e-mail] address,do not respondand report the message as phishing / spam and delete it.