Patient Access Specialist — Clinic Front Desk

Unity Health Care; Washington; On-site; USD 27,000 - 29,000; Full time

Job summary

Unity Health Care in Washington, DC seeks a Patient Registration Clerk to serve as the first point of contact for patients and visitors, managing registrations, scheduling, and insurance verification in a fast-paced health center environment.

The role requires strong customer service, attention to detail, and the ability to work effectively with diverse patients. Medical terminology knowledge and basic computer skills are essential for success.

Qualifications

• High school diploma or equivalent.
• At least one year of experience in an office setting; medical office experience preferred.
• Knowledge of medical terminology and health insurance.
• Basic computer skills.
• Bilingual English/Spanish skills preferred.

Responsibilities

• Manage the flow of patients in and out of the clinic to support an efficient patient experience.
• Perform patient registration functions, including insurance verification and updating demographic and emergency contact information.
• Serve as a receptionist and liaison between patients, teammates, and clinical and administrative staff.
• Review patient-related forms for accuracy and completeness and assist patients with completing required documentation.
• Schedule patient appointments, accurately record information, and communicate appointment details effectively.
• Maintain accurate patient files and databases.
• Provide excellent customer service to patients and visitors.
• Answer and appropriately direct incoming telephone calls.

Skills

Customer service

Communication

Telephone skills

Multitasking

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Unity Health Care in Washington, DC seeks a Patient Registration Clerk to serve as the first point of contact for patients and visitors, managing registrations, scheduling, and insurance verification in a fast-paced health center environment.

The role requires strong customer service, attention to detail, and the ability to work effectively with diverse patients. Medical terminology knowledge and basic computer skills are essential for success.