Ambulatory Operations Leader — Elevate Patient Experience & Growth

COOPER PEDIATRICS; Upper Township (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Cooper Norcross Health seeks an experienced leader to oversee clinical and business operations across assigned ambulatory sites. You will drive quality clinical services, elevate patient experience, ensure HIPAA compliance, and coordinate regulatory requirements while managing both supervisory and non-supervisory staff.

You will implement efficient workflows, coordinate growth initiatives, and monitor key performance metrics to support organizational goals and program expansion.

Qualifications

• Minimum 3 years in healthcare leadership or management.
• Demonstrated leadership, initiative, judgment, discretion, and decision-making.
• Experience improving outcomes using sustainable tactics.
• Knowledge and ability to use EHR to monitor key practice statistics, patient access metrics and clinic operations.
• Excellent organizational and written/verbal communication; comfortable with all levels of staff.
• Strong customer service and patient experience focus; operational improvement in ambulatory settings.
• Solid knowledge of business/medical administration, management and relationship-building.
• Working knowledge of HIPAA, scheduling and billing regulatory requirements.

Responsibilities

• Manage clinical and business operations of assigned sites and ensure quality clinical services.
• Improve patient experience and environment of care; ensure regulatory compliance and equipment maintenance.
• Provide leadership to direct and indirect reports and align with organizational goals.
• Standardize procedures and policies to boost efficiency and effectiveness across ambulatory operations.
• Coach, develop and mentor staff; build trust across areas of responsibility.
• Develop quarterly goals and action plans; monitor data to drive decisions.

Skills

Leadership

Initiative

Judgment

Discretion

Decision-making

Organizational skills

Written communication

Verbal communication

Customer service

Operations management

Regulatory compliance

HIPAA knowledge

Education

Associate's degree

Bachelor’s degree

Tools

Electronic Health Record (EHR)

Job description

Cooper Norcross Health seeks an experienced leader to oversee clinical and business operations across assigned ambulatory sites. You will drive quality clinical services, elevate patient experience, ensure HIPAA compliance, and coordinate regulatory requirements while managing both supervisory and non-supervisory staff.

You will implement efficient workflows, coordinate growth initiatives, and monitor key performance metrics to support organizational goals and program expansion.