Manager Ambulatory Operations

Cooper Norcross University Hospital; Upper Township (NJ); On-site; USD 90,000 - 150,000; Full time

Job summary

Cooper Norcross University Hospital in Camden, NJ, seeks an experienced healthcare leader to manage clinical and business operations at assigned sites, delivering quality services and improving patient experience.

You will oversee materials management, software implementations, regulatory compliance, equipment maintenance, and facility operations, with after-hours availability for emergent issues while partnering with physicians and administrative leadership to drive growth and policy adherence.

Qualifications

• Minimum 3 years in healthcare leadership or manager level or above.
• Ability to monitor key performance statistics and clinic operations using electronic health records.
• Exemplary organizational, written and verbal communication skills.
• Strong knowledge of ambulatory administration, HIPAA, scheduling and billing principles.

Responsibilities

• Manage clinical and business operations of assigned sites, delivering quality services and improving patient experience.
• Oversee materials management, software implementations, regulatory compliance, equipment maintenance and environment of care.
• Ensure after-hours coverage for emergent issues and align with strategic growth plans for Ambulatory Operations.

Skills

Leadership

Communication

Customer service

Operational improvement

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals - its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children's Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with Advanced Recovery Systems.Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for eight years.More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.Cooper Norcross Health, a not-for-profit health system, was named one of America's Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather, call outs or other unforeseen circumstances.

Experience Required

• Minimum 3 years experience in a healthcare leadership, manager level or above. A combination of education, experience and background may also be considered.
• Skill in exercising a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve local and organizational objectives.
• Demonstrated experience in improvement of assigned areas outcomes through creative and sustainable tactics.
• Knowledge and ability to utilize electronic health record in order to monitor key practive statistics, patient access metrics and clinic operations.
• Excellent organizational, written and verbal communication skills. Comfort in communication with all levels of personnel.
• Demonstrated excellence in customer service, patient experience and operational improvement within the ambulatory setting.
• Strong knowledge of principles and practices of business/medical administration, management and relationship management.
• Working knowledge of regulatory requirements in an ambulatory setting in the realm of HIPAA, scheduling and billing.
• Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather, call outs or other unforeseen circumstances.
• Supports the strategic direction of Ambulatory Operations as well as the Institute's growth playbook by operationalizing new programs and growth initiatives.
• Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence.
• Partners with physicians, clinical personnel and administrative leadership within their assigned areas of the health system to remove barriers to success and achieve organizational goals.
• Provides strong, effective, goal-oriented leadership to direct and indirect reports
• Supports, cascades and meets goals, objectives, policies, procedures and systems for all operational areas within span of control.
• Supports, coordinates, and maintains standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations.
• Coaches, develops, educates, mentors, and holds accountable direct reports as well as fosters an environment of trust thoughout their areas of responsibility.
• Hardwires and validates leadership tools such as leader rounding on patients, employees, and providers. Practices reward and recognition of key behav