Ambulatory Operations Manager - Patient Experience

Cooper University Health Care; Upper Township (NJ); Hybrid; USD 47,000 - 77,000; Full time

Job summary

Cooper Norcross Health is seeking a Manager of Ambulatory Operations to lead the clinical and business operations across assigned sites in Marmora, NJ. The role focuses on delivering high-quality clinical services, enhancing patient experience, and ensuring regulatory compliance.

You will supervise teams, drive process improvements, and ensure effective scheduling and billing within ambulatory settings. Travel between offices is required, and the position offers day shifts and a competitive

Qualifications

• Minimum 3 years experience in healthcare leadership or management.
• Strong leadership, initiative, judgment, discretion, and decision making.
• Experience improving outcomes through sustainable tactics.
• Experience using electronic health records to monitor clinic operations metrics.

Responsibilities

• Manage clinical and business operations for assigned sites and ensure delivery of quality services.
• Improve patient experience and oversee materials management, regulatory compliance, and equipment maintenance.
• Oversee environment of care and facility management, including after-hours issue response.
• Lead and develop direct reports; coach and mentor staff to meet goals.
• Cascading goals, policies, and standardized procedures across ambulatory operations.
• Coordinate and standardize workflows to improve efficiency and patient access.

Skills

Leadership

Regulatory compliance

Patient experience

Communication

Education

Associate's or Bachelor's degree preferred

Job description

Cooper Norcross Health is seeking a Manager of Ambulatory Operations to lead the clinical and business operations across assigned sites in Marmora, NJ. The role focuses on delivering high-quality clinical services, enhancing patient experience, and ensuring regulatory compliance.

You will supervise teams, drive process improvements, and ensure effective scheduling and billing within ambulatory settings. Travel between offices is required, and the position offers day shifts and a competitive