MANAGER AMBULATORY OPERATIONS

COOPER PEDIATRICS; Upper Township (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Cooper Norcross Health seeks an experienced leader to oversee clinical and business operations across assigned ambulatory sites. You will drive quality clinical services, elevate patient experience, ensure HIPAA compliance, and coordinate regulatory requirements while managing both supervisory and non-supervisory staff.

You will implement efficient workflows, coordinate growth initiatives, and monitor key performance metrics to support organizational goals and program expansion.

Qualifications

• Minimum 3 years in healthcare leadership or management.
• Demonstrated leadership, initiative, judgment, discretion, and decision-making.
• Experience improving outcomes using sustainable tactics.
• Knowledge and ability to use EHR to monitor key practice statistics, patient access metrics and clinic operations.
• Excellent organizational and written/verbal communication; comfortable with all levels of staff.
• Strong customer service and patient experience focus; operational improvement in ambulatory settings.
• Solid knowledge of business/medical administration, management and relationship-building.
• Working knowledge of HIPAA, scheduling and billing regulatory requirements.

Responsibilities

• Manage clinical and business operations of assigned sites and ensure quality clinical services.
• Improve patient experience and environment of care; ensure regulatory compliance and equipment maintenance.
• Provide leadership to direct and indirect reports and align with organizational goals.
• Standardize procedures and policies to boost efficiency and effectiveness across ambulatory operations.
• Coach, develop and mentor staff; build trust across areas of responsibility.
• Develop quarterly goals and action plans; monitor data to drive decisions.

Skills

Leadership

Initiative

Judgment

Discretion

Decision-making

Organizational skills

Written communication

Verbal communication

Customer service

Operations management

Regulatory compliance

HIPAA knowledge

Education

Associate's degree

Bachelor’s degree

Tools

Electronic Health Record (EHR)

Job description

About us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings. Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers. The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with Advanced Recovery Systems. Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years. More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore. Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergency issues such as facility or operational issues due to weather, call outs or other unforeseen circumstances.

Experience Required

Minimum 3 years experience in a healthcare leadership, manager level or above. A combination of education, experience and background may also be considered.

Skill in exercising a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve local and organizational objectives.

Demonstrated experience in improvement of assigned areas outcomes through creative and sustainable tactics.

Knowledge and ability to utilize electronic health record in order to monitor key practive statistics, patient access metrics and clinic operations.

Excellent organizational, written and verbal communication skills. Comfort in communication with all levels of personnel.

Demonstrated excellence in customer service, patient experience and operational improvement within the ambulatory setting.

Strong knowledge of principles and practices of business/medical administration, management and relationship management.

Working knowledge of regulatory requirements in an ambulatory setting in the realm of HIPAA, scheduling and billing.

• Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather, call outs or other unforeseen circumstances.
• Supports the strategic direction of Ambulatory Operations as well as the Institute’s growth playbook by operationalizing new programs and growth initiatives.
• Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence.
• Partners with physicians, clinical personnel and administrative leadership within their assigned areas of the health system to remove barriers to success and achieve organizational goals.
• Provides strong, effective, goal-oriented leadership to direct and indirect reports
• Supports, cascades and meets goals, objectives, policies, procedures and systems for all operational areas within span of control.
• Supports, coordinates, and maintains standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations.
• Coaches, develops, educates, mentors, and holds accountable direct reports as well as fosters an environment of trust thoughout their areas of responsibility.
• Hardwires and validates leadership tools such as leader rounding on patients, employees, and providers. Practices reward and recognition of key behaviors.
• Creates quarterly goal action plans focused on meeting annual role-specific and organizationally driven goals.
• Performs data reporting and analysis to drive decision-making within span of control geared towards meeting organizational goals.
• Participates in professional development activites and maintain professional affliations.
• Performs all related duties and/or special projects as assigned/required.
• Travel between offices is required.

Education Requirements

Associate's degree or Bachelor’s degree preferred