Ambulatory Office Supervisor & EHR Lead

University of Southern California; Los Angeles (CA); On-site; USD 69,000 - 117,000; Full time

Job summary

University of Southern California (USC) Care Medical Group seeks an Office Supervisor to direct and coordinate the day-to-day ambulatory operations, including physician support across multiple sites. You will supervise administrative staff, lead EHR training, and ensure timely payroll and data processing under the Director’s guidance.

The role requires evaluating and updating policies, coordinating onboarding, and maintaining efficient office workflows.

Qualifications

• Req High school or equivalent.
• Req 1 - 2 years Administrative operations experience in an outpatient setting.
• Req Knowledge of EHR, financial systems (Lawson, Kronos, Kuali, etc.).
• Req Demonstrates ability to work independently with minimal direction and supervision.
• Req Organization/time management skills.
• Req Committed to excellence in patient care and customer service.

Responsibilities

• Lead and supervise the daily operations of the ambulatory administrative staff.
• Oversee and implement policies and procedures; evaluate systems for improvements.
• Serve as Super User and trainer for the electronic health record (EHR).
• Assist in payroll/time cards processing and data entry for Rx refills.
• Communicate changes to leadership and staff to improve processes.
• Coordinate physician onboarding and scheduling of EHR training and clinic orientation.
• Process POs, invoices, and other financial documents.

Skills

High attention to detail

Administrative operations

EHR knowledge

Independence

Time management

Customer service

Diplomatic communication

Education

High school diploma or equivalent

Tools

Lawson

Kronos

Kuali

EMDAT

Job description

University of Southern California (USC) Care Medical Group seeks an Office Supervisor to direct and coordinate the day-to-day ambulatory operations, including physician support across multiple sites. You will supervise administrative staff, lead EHR training, and ensure timely payroll and data processing under the Director’s guidance.

The role requires evaluating and updating policies, coordinating onboarding, and maintaining efficient office workflows.