Ambulatory Back Office Supervisor & EHR Lead

University of Southern California; Glendale (CA); On-site; USD 69,000 - 117,000; Full time

Job summary

USC Care Medical Group seeks a Back Office Supervisor to oversee complex administrative and clinical tasks in an ambulatory setting. You will supervise Medical Assistants, LVNs, and RNs, coordinate physician onboarding, and support expenditure tracking while ensuring policy compliance and patient care quality.

The role requires outpatient clinic experience, strong organizational skills, and proficiency with MS Word, PowerPoint, and Excel.

Qualifications

• Graduate of an accredited Medical Assistant, Licensed Vocational Nursing or Registered Nursing Program.
• 2-3 years experience working in an outpatient setting.
• Proficient in MS Word, PowerPoint, and Excel.
• Ability to work independently with minimal direction and supervision.
• Organization/time management skills.
• Committed to excellence in patient care and customer service.
• Demonstrates effective oral and written communication skills.
• Bachelor's degree preferred in a related field (preferred).

Responsibilities

• Lead daily operations of the Cardiac & Vascular Surgery Clinic staff and supervise at least two full-time staff or the equivalent.
• Implement policies and procedures and ensure compliance and routine audits.
• Act as Super User and trainer for the electronic health record; lead system changes.
• Participate in performance improvement and communicate changes to director.
• Coordinate physician onboarding and staff education in collaboration with Administrative Office Supervisor.
• Monitor billing and purchasing audits and ensure accurate data entry.

Skills

Leadership

Clinical Operations

Staff Supervision

Healthcare Administrative

Electronic Health Records

Communication

Education

Graduate of an accredited Medical Assistant, Licensed Vocational Nursing or Registered Nursing Program

Tools

MS Word

PowerPoint

Excel

Job description

USC Care Medical Group seeks a Back Office Supervisor to oversee complex administrative and clinical tasks in an ambulatory setting. You will supervise Medical Assistants, LVNs, and RNs, coordinate physician onboarding, and support expenditure tracking while ensuring policy compliance and patient care quality.

The role requires outpatient clinic experience, strong organizational skills, and proficiency with MS Word, PowerPoint, and Excel.