Ambulatory Front Desk Specialist — Equity Options

UnitedHealth Group; Katy, Northern (TX, KY); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Benefits package

Incentive programs

401k contribution

Job summary

UnitedHealth Group, in partnership with Kelsey-Seybold Clinic, seeks an Ambulatory Service Representative II to assist patients with check-in/check-out, registration, and cashiering in a dynamic healthcare setting.

The role requires strong communication, confidentiality, and multitasking abilities, with 1+ years in customer service and cash handling. Epic Front Desk training or EMR/Epic experience is preferred. Fluency in English is essential.

Qualifications

• High School diploma or GED.
• Experience with computers and Windows-based software including Word and Excel.
• Demonstrated excellent verbal and written communication skills.
• Basic Math ability.
• Knowledge of customer service principles and practices.
• Ability to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Fluent in English, verbal and written.
• 1+ years of direct face to face customer service experience.
• 1+ years of cash handling or collections experience.
• 6+ months of experience in a customer facing role within a medical office, healthcare setting or other service-related industry OR 1+ years KSC ASR I with 6 months ASR II cross‑training experience and the successful completion of Epic Front Desk Training OR 1+ years KSC CBO, Managed Care or Contact Center experience.

Responsibilities

• The Ambulatory Service Representative (ASR) II is responsible for providing assistance to patients in a friendly and courteous manner
• The ASR II is responsible for check-in and check-out functions, including registration and cashiering
• The ASR II must maintain a neat and professional appearance and an organized work area

Skills

Customer service

Communication skills

Windows software (Word/Excel)

Confidentiality

Multitasking

English fluency

Education

High School diploma or GED

Tools

Epic Front Desk Training

EMR/Epic experience

Job description

UnitedHealth Group, in partnership with Kelsey-Seybold Clinic, seeks an Ambulatory Service Representative II to assist patients with check-in/check-out, registration, and cashiering in a dynamic healthcare setting.

The role requires strong communication, confidentiality, and multitasking abilities, with 1+ years in customer service and cash handling. Epic Front Desk training or EMR/Epic experience is preferred. Fluency in English is essential.