CCA Operations Supervisor

Cooper University Health Care; Cherry Hill Township (NJ); On-site; USD 34,000 - 58,000; Full time

Job summary

Cooper Norcross Health seeks a Supervisor of Operations to lead front-desk operations at a 44+ exam room facility with 17+ providers in New Jersey. You will oversee front-end processes, hire and train staff, and ensure HIPAA compliance.

Candidates need 3–5 years of supervisory experience, a Bachelor's degree, and strong communication and analytical skills. Knowledge of Kronos payroll and ambulatory workflows is a plus.

Qualifications

• 3–5 years of supervisory experience in ambulatory care settings.
• Strong front-desk operational leadership and staff coaching.
• Excellent written and verbal communication; HIPAA knowledge.

Responsibilities

• Lead front-desk operations, set goals and improve patient flow.
• Hire, train and supervise front-desk staff; enforce SOPs.
• Ensure HIPAA compliance and health safety standards.
• Manage Kronos payroll, PTO, and staffing schedules.

Skills

Supervisory Experience

Front-desk Operations

HIPAA Compliance

Regulatory Knowledge

Communication Skills

Payroll/HRIS Kronos

Education

Bachelor's degree

Tools

Kronos Payroll

Microsoft Office

Excel

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with Advanced Recovery Systems.Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

CCA Supervisor of Operations will serve as a key resource for CCA front-end operations of a 44+ exam room facility with 17+providers. This position must have a good understanding of Administrative Ambulatory and front-desk operations. Minimum 2+ years of supervisory experience with a background in building relationships and managing front-desk teams. Working knowledge of regulatory compliances in an ambulatory front-desk setting with a strong understanding of HIPAA and business practices. Must display excellent written, organizational, and verbal communication skills. This individual will have direct responsibility for front-desk operations. Responsible for overseeing all front-end operations and collaborate with leads to ensure goals, demographics, pools and metrics are successfully met. Their duties include hiring employees, training, and providing operational leadership. Excellent analytical, problem-solving, and multitasking skills. Computer literacy and knowledge of relevant health care and administrative software. Good leadership, motivation, training, and goal-setting skills. Great organization and time management skills with the understanding of health and safety standards in the medical industry. Must have the ability to establish and implement effective workplace procedures and ensure policies are followed. Excellent communication, interpersonal, and presentation skills. Must be detailed oriented and able to perform in a fast environment. Strong analytical thinking and problem-solving skills with proficiency in strong computer (EHR) and IT system capabilities i.e. Microsoft Office, Excel, Word, PowerPoint.

Set strategic goals with sound analysis and projections for business successReview and renew or establish standard operating procedures for organizational front desk operations. Establish and implement effective workplace front-end proceduresEnsure policies and best practices are up to industry standards and government regulationsHire, train and monitor front-desk operationsInteract with patients and address their complaintsCoordinate regular staff meetings and performance reviewsExcellent analytical and problem-solving skillsUnderstanding of health and safety standards in the medical industryGood understanding of regulatory, human relations and HIPAAMust have knowledge and the ability to complete Kronos payroll, PTO, and staffing schedules

Experience Required

3-5 Years Preferred

Prior supervisory experience

Education Requirements

Bachelor's degree Preferred

3 years’ experience in management and operations in Ambulatory Care setting

Salary Min ($)

USD $25.00

Salary Max ($)

USD $42.50