Ambulatory Float Pool - Patient Services Rep I

Children's Hospital Los Angeles; Los Angeles (CA); On-site; USD 48,000 - 54,000; Full time

Job summary

Children's Hospital Los Angeles is seeking an Ambulatory Float Pool - Patient Services Rep I in Los Angeles. You will help maintain smooth outpatient flow, assist patients and families, handle registrations, scheduling, check-in/out, collect co-pays, and relay messages to ambulatory clinics.

Required: high school diploma or GED and at least 2 years of customer service experience. Bilingual in English/Spanish preferred.

Qualifications

• 2+ years of customer service experience.
• Excellent interpersonal and telephone skills.
• Willingness to travel to CHLA clinics (all locations).
• High school diploma or GED required.
• Bilingual in English/Spanish preferred.

Responsibilities

• Register patients and assist with check-in/out procedures.
• Schedule appointments and verify patient information.
• Collect patient co-pays or deductibles and relay messages to clinics.

Skills

Customer service

Interpersonal communication

Telephone etiquette

Bilingual English/Spanish

Education

High school diploma or GED

Job description

AMBULATORY FLOAT POOL-ADMIN# Ambulatory Float Pool - Patient Services Rep I1. Home2. Careers3. Job Listings4. Ambulatory Float Pool - Patient Services Rep ILocations:: Los Angeles, CaliforniaJob Category:: Administrative / ClericalPosition Type:: Full-TimeShift:: Days### Job DescriptionJoin a team that's shaping the future of pediatric care. Children’s Hospital Los Angeles is consistently ranked among the top 10 children's hospitals in the nation, delivering world-class care through more than 350 specialized programs and services. Here, world-class experts in medicine, research, and education work together to deliver family-centered care to more than 155,000 patients each year. At CHLA, your work will help build brighter tomorrows for the children and families we serve.### Overview**Schedule:** Monday-Friday, Hours may vary depending on assignments.**Purpose Statement/Position Summary:** As a part of the Ambulatory Float Pool, the Patient Service Rep I provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Excellent interpersonal and communication skills to coordinate appointments and assist patients and families as needed. Participates in a variety of duties associated with daily clinic preparation process, from customer service, message distribution, procedure scheduling, encounter registration, and referrals management. Must be highly flexible, adaptable, enthusiastic, have a proactive approach, work efficiently and effectively under pressure in a team environment.Performs clerical tasks associated with patient registration, check-in/out procedures, scheduling, verifying patient appointments, and collecting patient co-pay or deductibles. Providing patients and families with a positive experience at CHLA. Supports the ambulatory clinics in multitude of duties including but not limited to processing referrals, answering and screening incoming calls, taking and relaying messages to ambulatory clinics as necessary, etc.**Minimum Qualifications/Work Experience:****Required:*** 2 years of experience in customer service.* Excellent interpersonal and communication skills, and telephone manner.* Must be highly flexible, adaptable, enthusiastic, have a proactive approach, work efficiently and effectively under pressure in a team environment**Preferred:*** 1 year of experience in a medical office setting.* Previous experience in float pool setting.* Bilingual in English/Spanish.* Knowledge of major insurance plans and types of coverage provided, including government health.* Must be comfortable with computers and medical terminology.This position requires traveling to all CHLA clinics (including offsite) depending on need.**Education/Licensure/Certification:** High school diploma or GED required.### Pay Scale Information**$47,840.00-$53,872.00**CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to, education and experience within the job or the industry. The pay scale listed for this position is generally for candidates who meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates who exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.