Ambulatory Clinic Operations Supervisor

Boston Children’s Hospital; Brookline, Northern (MA, KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Boston Children’s Hospital is seeking an experienced administrator to manage and coordinate the department’s operations in Brookline for the initial training phase, with a later transfer to Waltham. The role focuses on supervising staff, ensuring efficient registration, scheduling, and patient satisfaction, and driving process improvements.

The ideal candidate has 3+ years of leadership experience, strong communication, and a solid understanding of hospital systems and managed care.

Qualifications

• Three years of leadership experience required.
• Epic experience highly preferred.
• Strong communication skills and empathy in difficult interpersonal situations.
• Knowledge of hospital systems, operations, and managed care.

Responsibilities

• Supervises administrative staff and conducts performance appraisals.
• Maximises revenue by accurate registration and timely billing.
• Ensures compliance with policies, regulations, and billing requirements.
• Oversees scheduling, room utilization, and space planning.
• Monitors budgets, payroll, and cost projections.

Skills

Leadership experience

Effective communication

Empathy in interpersonal situations

Understanding hospital systems

Budgeting knowledge

Epic experience

Education

Associate's degree or equivalent

Bachelor's degree preferred

Tools

Epic

Job description

Boston Children’s Hospital is seeking an experienced administrator to manage and coordinate the department’s operations in Brookline for the initial training phase, with a later transfer to Waltham. The role focuses on supervising staff, ensuring efficient registration, scheduling, and patient satisfaction, and driving process improvements.

The ideal candidate has 3+ years of leadership experience, strong communication, and a solid understanding of hospital systems and managed care.