Frontline Ambulatory Clinics Supervisor - Weymouth

Boston Children's Hospital; Weymouth (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Boston Children's Hospital in Weymouth and Milford area is seeking a Supervisor of Administrative Operations to lead daily administrative functions for a clinical service.

You will manage scheduling, staff development, patient experience, and data reporting, ensuring accurate records and compliant operations. Occasional coverage in Milford requires flexibility.

Qualifications

• Two years of related administrative experience required.
• Associate's degree or equivalent experience required.
• Bachelor's degree preferred.

Responsibilities

• Oversees day-to-day administrative operations of the department, including staff scheduling, workload distribution, and ensuring adequate coverage for critical administrative and clerical functions.
• Provides leadership and supervision to administrative support staff, including recruitment, interviewing, hiring, onboarding, training, performance management, coaching, and disciplinary processes.
• Monitors clinic operations to ensure an exceptional patient and family experience and resolves customer service, scheduling, and operational issues.
• Oversees departmental recordkeeping, reporting, and data management processes and prepares reports, analyses, and other operational metrics for leadership review.
• Identifies opportunities for process improvement and operational efficiency and supports regulatory and accreditation readiness activities.

Skills

Staff scheduling

Leadership

Recruitment

Onboarding

Performance management

Coaching

Data reporting

Process improvement

Education

Associate's degree

Bachelor's degree preferred

Job description

This position will be based primarily in Weymouth but will require occasional coverage in Milford, MA location.

Position Summary/ Department Summary:

Supervises and leads daily administrative operations of a clinical service.

Key Responsibilities:

• Oversees the day-to-day administrative operations of the department, including staff scheduling, workload distribution, and ensuring adequate coverage for critical administrative and clerical functions. Recommends, implements, and maintains policies, procedures, and workflows to promote efficient and effective operations.
• Provides leadership and supervision to administrative support staff, including recruitment, interviewing, hiring, onboarding, training, performance management, coaching, and disciplinary processes. Plans, prioritizes, and delegates work assignments while providing ongoing feedback and guidance to support staff development and team performance.
• Monitors clinic operations to ensure an exceptional patient and family experience. Assists staff in resolving customer service, scheduling, and operational issues, responds to patient concerns and complaints, and manages situations requiring escalated service recovery.
• Oversees departmental recordkeeping, reporting, and data management processes, including maintaining highly sensitive administrative, financial, and employee information. Ensures data accuracy, monitors databases and spreadsheet integrity, and prepares reports, analyses, and other operational metrics for leadership review.
• Identifies opportunities for process improvement and operational efficiency by evaluating existing systems and workflows and implementing enhancements as appropriate. Serves as a departmental resource and Superuser, supports regulatory and accreditation readiness activities, and participates in Joint Commission and Environment of Care preparations and rounds.

Minimum Qualifications

Education:

• Associate's degree or equivalent experience required.
• Bachelor's degree preferred.

Experience:

• Two years of related work experience required.
• Additional years of related work experience may substitute for education requirement.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.