Ambulatory Clinic Operations Leader

ummh; Worcester (MA); On-site; USD 56,000 - 101,000; Full time

Benefits offered by this job

Signing bonus possible

Job summary

UMass Memorial Health in Worcester, MA is seeking a Supervisor to oversee the day‑to‑day operations of the clinic, including patient registration, scheduling, and coordinating physician relations. The role reports to the Manager, Ambulatory Operations and supervises staff to ensure efficient workflows and high‑quality customer service.

The position emphasizes workflow optimization, data accuracy, and interdepartmental collaboration to deliver exceptional patient care and seamless clinic

Responsibilities

• Assures the efficient daily operations of the clinic, including appropriate staffing and workflow.
• Oversees patient registration and scheduling of medical procedures for inpatients and outpatients.
• Monitors the scheduling process to ensure high-quality customer service and drives quality improvement initiatives.
• Maximizes patient volume by optimizing daily session schedules and utilization.
• Monitors workflow and productivity; takes corrective action to ensure efficient operations.
• Maintains systems for registration data accuracy and physician schedules integration.
• Oversees billing-related processes including co-pay collection and on-site charge entry.

Job description

UMass Memorial Health in Worcester, MA is seeking a Supervisor to oversee the day‑to‑day operations of the clinic, including patient registration, scheduling, and coordinating physician relations. The role reports to the Manager, Ambulatory Operations and supervises staff to ensure efficient workflows and high‑quality customer service.

The position emphasizes workflow optimization, data accuracy, and interdepartmental collaboration to deliver exceptional patient care and seamless clinic