Ambulatory Care Scheduler & Patient Services Coordinator

CHRISTUS Health; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

CHRISTUS Health is seeking an Administrative Assistant to support ambulatory care operations. You will handle phone inquiries, schedule patients across multiple providers, verify insurance, collect co-pays, and obtain consents.

The role emphasizes efficient patient flow and accurate record keeping in a fast-paced environment. The position requires a High School Diploma or GED, strong software skills, and at least one year of customer service experience.

Qualifications

• High School Diploma or GED is required.
• Proficient in software and computer systems.
• Effective written and verbal communication skills.
• 1+ year of customer service experience required.
• Experience with medical office terminology preferred.

Responsibilities

• Receives and directs phone calls from patients and physician offices.
• Schedules patients for treatment by multiple providers and treatment areas.
• Prioritizes appointments to foster optimal patient care and efficient use of staff and facilities.
• Handles urgent patient care calls and alerts providers as needed.
• Schedules urgent care appointments as directed by physician.
• Greets patients for scheduled and urgent care appointments and procedures.
• Verifies patient demographic and insurance information.
• Collects co-payments from patients on arrival when applicable.
• Obtains signatures of consent for treatment and billing information.
• Collaborates with insurers to obtain prior-authorizations as needed.
• Ensures pre-authorization and referrals are obtained before visits.
• Verifies eligibility for procedures or tests.
• Reviews billing discrepancy reports and researches errors for resolution.
• Maintains accurate records and relays messages to physicians and staff.
• Prepares reports or spreadsheets for physicians as requested.
• Adheres to departmental policies and health and safety regulations.

Skills

Customer service

Communication skills

Software proficiency

Education

High School Diploma or GED

Job description

CHRISTUS Health is seeking an Administrative Assistant to support ambulatory care operations. You will handle phone inquiries, schedule patients across multiple providers, verify insurance, collect co-pays, and obtain consents.

The role emphasizes efficient patient flow and accurate record keeping in a fast-paced environment. The position requires a High School Diploma or GED, strong software skills, and at least one year of customer service experience.