Ambulatory Care Scheduler & Patient Concierge

New Braunfels Chamber; New Braunfels (TX); Presencial; USD 21.000 - 34.000; Jornada completa

Descripción de la vacante

New Braunfels Chamber is seeking a detail-oriented Administrative Assistant to support patients in ambulatory settings. The role handles scheduling, patient intake, insurance verification, and financial counseling coordination under physician guidance.

Responsibilities include greeting patients, directing calls, verifying demographics, collecting co-pays, obtaining consents, and coordinating with insurers for prior authorizations. Per diem, 8AM–5PM, Monday–Friday, onsite.

Formación

• High School Diploma.

Responsabilidades

• Receives and directs phone calls from patients and physician offices
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities
• Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
• Schedules urgent care appointments as needed and directed by physician
• Greets patients for scheduled and/or urgent care appointments and procedures
• Confirms and verifies patient demographic and insurance information
• Collect co-payments from patients upon arrival when applicable
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
• Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits
• Reviews and audits billing discrepancy reports and researches errors for resolution
• Verifies eligibility for procedures or tests from various health care institutions Maintains accurate and timely records, logs, charges, files, and other related information as required

Educación

High School Diploma

Descripción del empleo

New Braunfels Chamber is seeking a detail-oriented Administrative Assistant to support patients in ambulatory settings. The role handles scheduling, patient intake, insurance verification, and financial counseling coordination under physician guidance.

Responsibilities include greeting patients, directing calls, verifying demographics, collecting co-pays, obtaining consents, and coordinating with insurers for prior authorizations. Per diem, 8AM–5PM, Monday–Friday, onsite.