Ambulatory Care Scheduling & Patient Access Specialist

CHRISTUS Health; New Braunfels (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

CHRISTUS Health is seeking a per diem administrative support specialist to assist ambulatory care teams. The role involves handling patient calls, scheduling across multiple providers, verifying demographics and insurance, collecting co-pays, and coordinating pre-authorizations where needed.

You will support urgent care needs and ensure accurate billing records. This position requires a High School Diploma and strong organizational skills.

Qualifications

• High School Diploma required.

Responsibilities

• Receives and directs calls from patients and physician offices.
• Schedules patients for treatment by multiple providers and areas, arranging tests and procedures.
• Prioritizes appointments to optimize patient care and resource use.
• Handles urgent patient care calls and alerts providers as needed.
• Schedules urgent care appointments as directed by physicians.
• Greets patients for appointments and procedures.
• Verifies patient demographics and insurance information.
• Collects co-payments from patients when applicable.
• Obtains signatures for consent and insurance/billing information.
• Collaborates with insurers to obtain prior-authorizations as needed.
• Ensures pre-authorization and referrals are obtained per insurer guidelines.
• Reviews billing discrepancy reports and researches errors.

Skills

Phone handling

Scheduling across providers

Insurance verification

Co-pay collection

Patient demographics verification

Consent documentation

Urgent care coordination

Education

High School Diploma

Job description

CHRISTUS Health is seeking a per diem administrative support specialist to assist ambulatory care teams. The role involves handling patient calls, scheduling across multiple providers, verifying demographics and insurance, collecting co-pays, and coordinating pre-authorizations where needed.

You will support urgent care needs and ensure accurate billing records. This position requires a High School Diploma and strong organizational skills.