Ambulatory Care Scheduler and Patient Services Specialist

CHRISTUS Health; New Braunfels (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

CHRISTUS Health in New Braunfels, TX, is seeking an experienced administrative professional to manage a busy ambulatory front-office workflow. You will handle patient phone calls, schedule treatments across providers, verify insurance, collect co-pays, and ensure accurate demographic and consent documentation.

The role requires effective communication, attention to detail, and the ability to coordinate with multiple departments to support timely patient care and efficient clinic operations.

Qualifications

• High School Diploma is required.

Responsibilities

• Receives and directs phone calls from patients and physician offices.
• Schedules patients for treatment by multiple providers and treatment areas, and arranges tests and procedures.
• Prioritizes appointments to foster optimal patient care and efficient use of staff and facilities.
• Handles urgent patient care calls and alerts providers as needed.
• Greets patients for scheduled or urgent care appointments and procedures.
• Verifies patient demographic and insurance information and collects co-payments when applicable.
• Obtains signatures of consent for treatment and billing information.
• Collaborates with insurers to obtain prior-authorizations as needed.
• Reviews billing discrepancy reports and researches errors for resolution.

Education

High School Diploma

Job description

CHRISTUS Health in New Braunfels, TX, is seeking an experienced administrative professional to manage a busy ambulatory front-office workflow. You will handle patient phone calls, schedule treatments across providers, verify insurance, collect co-pays, and ensure accurate demographic and consent documentation.

The role requires effective communication, attention to detail, and the ability to coordinate with multiple departments to support timely patient care and efficient clinic operations.