Patient Access & Scheduling Specialist

CHRISTUS Health; San Antonio (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

CHRISTUS Health is seeking a detail‑oriented administrative professional to support ambulatory patient care. You will schedule appointments across providers, collect payments, verify demographics and insurance, and coordinate with insurers for prior-authorizations.

The role requires strong communication skills, ability to multitask, and experience in a fast-paced medical office environment. Minimum 1 year of customer service experience is expected.

Qualifications

• High School Diploma or GED required.
• Proficient in software and computer systems.
• Knowledgeable of business office terminology / procedures.
• Ability to multi task and work under stressful situation.
• Effective written and verbal communication skills.
• 1+ year of customer service experience required.
• Experience with medical office terminology preferred.

Responsibilities

• Receives and directs phone calls from patients and physician offices.
• Schedules patients for treatment by multiple providers and treatment areas.
• Prioritizes appointments to optimize patient care and resource use.
• Handles urgent patient care calls and alerts providers as needed.
• Greets patients for appointments and procedures.
• Verifies patient demographics and insurance information.
• Collects co-payments when applicable.
• Obtains signatures for consent and insurance information.
• Collaborates with insurers for prior-authorizations.
• Reviews billing discrepancy reports and researches errors for resolution.
• Maintains accurate records and related information.

Skills

Customer service

Multitasking

Communication

Attention to detail

Education

High School Diploma or GED

Tools

Medical office software

Job description

CHRISTUS Health is seeking a detail‑oriented administrative professional to support ambulatory patient care. You will schedule appointments across providers, collect payments, verify demographics and insurance, and coordinate with insurers for prior-authorizations.

The role requires strong communication skills, ability to multitask, and experience in a fast-paced medical office environment. Minimum 1 year of customer service experience is expected.