Ambulatory Care Scheduler & Patient Concierge

CHRISTUS Children's; San Antonio (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

CHRISTUS Children's is seeking an Administrative Assistant to support ambulatory care operations. You will handle screening calls, schedule multiple providers, verify patient information, collect co-pays, and obtain consents.

The role requires multitasking, strong communication, and basic medical terminology knowledge. Day-to-day duties include preparing reports, assisting with insurance authorizations, and maintaining accurate records in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• Experience with medical office terminology preferred.
• Proficient in software and computer systems.
• Knowledgeable of business office terminology.

Responsibilities

• Receives and directs phone calls from patients and physician offices.
• Schedules patients for treatment by multiple providers and tests.
• Prioritizes appointments to optimize patient care and resource use.
• Handles urgent care calls and alerts providers as needed.
• Schedules urgent care appointments as directed by physicians.
• Greets patients for scheduled or urgent care visits.
• Verifies patient demographics and insurance information.
• Collects co-payments at arrival when applicable.
• Obtains signatures of consent for treatment and billing.
• Coordinates prior-authorizations with insurers.
• Follows insurer guidelines for pre-authorization and referrals.
• Verifies eligibility for procedures or tests.
• Reviews billing discrepancy reports and researches errors.
• Maintains accurate records, logs, and related information.
• Performs data entry, messaging, and related clerical duties.
• Prepares reports or spreadsheets for physicians.
• Complies with policies, procedures, and safety regulations.
• Contributes to a respectful, professional environment.
• Performs other duties as required.

Skills

Software proficiency

Office terminology

Communication skills

Multitasking

Customer service

Medical terminology

Education

Diploma/GED

Job description

CHRISTUS Children's is seeking an Administrative Assistant to support ambulatory care operations. You will handle screening calls, schedule multiple providers, verify patient information, collect co-pays, and obtain consents.

The role requires multitasking, strong communication, and basic medical terminology knowledge. Day-to-day duties include preparing reports, assisting with insurance authorizations, and maintaining accurate records in a fast-paced healthcare environment.