Scheduler - Patient Access Center

CHRISTUS Health; Lake Charles (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

Direct Jobs in Lake Charles, Louisiana, is seeking a professional to schedule outpatient services while ensuring effective communication with patients, families, and healthcare providers. The role emphasizes adherence to the confidentiality and quality standards set by CHRISTUS Health.

The ideal candidate has a High School Diploma and one year of experience in a clinic or hospital setting. The position is full-time and entails monitoring work activities and adhering to company policies.

Qualifications

• One year experience in hospital or clinic setting or a comparable position preferred.

Responsibilities

• Monitors work queue activity to ensure timely resolution.
• Documents all activity on the patient account.
• Participates in staff training for scheduling protocols.
• Adheres to productivity measures outlined by management.
• Maintains confidentiality of patient information.
• Schedules patients based on demographics and payor requirements.

Education

High School Diploma

Job description

Summary

Knowledge of the health system and has the ability to schedule outpatient services offered by the health system. Strives to schedule appropriately, keeping location instructions, patient demographics, and insurance requirements in mind. Able to professionally communicate directly with patients and families, physicians, nurses, and departments to ensure the best outcome of all patient services offered and scheduled. The employee must adhere to all employee codes of conduct to ensure their actions are consistent with the mission of CHRISTUS. This position follows departmental productivity and quality control measures as set forth by management.

Responsibilities

• Monitors work queue activity to ensure timely resolution
• Documents all activity on the patient account and appropriately documents and gather patient demographic insurance information
• Participates in staff training to increase understanding of specific payor requirements, scheduling protocols and general functionality
• Adheres to productivity measures as outlined by management
• Adheres to quality assurance measures as outlined by management
• Maintains an understanding scheduling system within the scope of the job performed
• Schedules patients appropriately based upon location instructions, patient demographics and payor requirements
• Maintains strict confidentiality
• Maintains an understanding of payor rules and innetwork insurances for maximum reimbursement for the organization.
• Responsible for personal safety and maintaining a safe work environment.
• Make sure that work area is clean and clutter free at all times.
• Must be able to accurately read payor communication, eligibility and act accordingly.
• Solving: Must be able to recognize discrepancies and resolve appropriately.
• Position will be in regular contact with physician offices and have frequent contact with internal imaging departments.
• This position is responsible using interpreter services whenever needed.
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control
• Supports and adheres to CHRISTUS Service Guarantee
• Other duties as assigned to support Patient Access operations

Requirements

Education/Skills

• High School Diploma

Experience

• One year experience in hospital or clinic setting or a comparable position preferred.

Licenses, Registrations, or Certifications

• None

Work Schedule

5 Days - 8 Hours

Work Type

Full Time