Ambulatory Care Scheduling Specialist

CHRISTUS Health; San Antonio (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

CHRISTUS Health is seeking a skilled Administrative Assistant to support ambulatory care operations in a fast-paced setting. You will manage patient scheduling, financial counseling arrangements, and referrals while maintaining accurate records and providing exceptional service to patients and staff.

Responsibilities include handling calls, coordinating tests, verifying demographics and insurance, collecting co-pays, obtaining consents, and ensuring pre-authorizations and eligibility checks

Qualifications

• 1+ year of customer service experience
• Experience with medical office terminology preferred
• Ability to multitask under pressure
• Effective written and verbal communication skills

Responsibilities

• Receives and directs phone calls from patients and physician offices
• Schedules patients for treatment by multiple providers and tests
• Prioritizes appointments to optimize patient care and resources
• Handles urgent patient care calls and alerts providers
• Greets patients for appointments and procedures
• Verifies patient demographics and insurance information
• Collects co-payments from patients at arrival
• Obtains signatures of consent for treatment and billing
• Collaborates with insurers for prior-authorizations
• Verifies eligibility for procedures/tests
• Reviews billing discrepancy reports and researches errors
• Maintains accurate records and files
• Performs other related administrative duties

Skills

Software proficiency

Office terminology

Multitasking

Written & verbal communication

Customer service

Education

High School Diploma or GED

Job description

CHRISTUS Health is seeking a skilled Administrative Assistant to support ambulatory care operations in a fast-paced setting. You will manage patient scheduling, financial counseling arrangements, and referrals while maintaining accurate records and providing exceptional service to patients and staff.

Responsibilities include handling calls, coordinating tests, verifying demographics and insurance, collecting co-pays, obtaining consents, and ensuring pre-authorizations and eligibility checks