Patient Access & Registration Coordinator

Kaiser Permanente; Longview (WA); On-site; USD 40,000 - 48,000; Full time

Job summary

KAISER Permanente Longview seeks a Registration Representative to greet and register patients across clinical and emergency settings in a fast-paced environment. You will verify demographics, insurance, and process payments, while directing questions to Financial Advocates and ensuring SOX-compliant cash handling.

Responsibilities include verifying eligibility, handling deposits, arranging follow-ups, and maintaining Medicare/Medicaid compliance.

Qualifications

• Six months of health care financial or cash handling or customer service experience in high volume environment.
• Two years of keyboarding/typing and navigating multiple computer applications in Windows.
• National Agreement waiver for KP Coalition employees.

Responsibilities

• Register patients for clinic, hospital inpatient, ambulatory, or emergency services.
• Verify demographics and insurance information; collect payments per policies.
• Take messages, schedule/cancel appointments as needed.
• Explain and obtain signatures for regulatory forms; ensure CMS and payer compliance.
• Stock forms and supplies; assist patients with directions and referrals.

Skills

Cash handling

Customer service

Data entry

Keyboarding

EPIC

Education

High School Diploma

Tools

EPIC system

Job description

KAISER Permanente Longview seeks a Registration Representative to greet and register patients across clinical and emergency settings in a fast-paced environment. You will verify demographics, insurance, and process payments, while directing questions to Financial Advocates and ensuring SOX-compliant cash handling.

Responsibilities include verifying eligibility, handling deposits, arranging follow-ups, and maintaining Medicare/Medicaid compliance.