Ambulatory Care Receptionist & Registration II

Optum; Houston (TX); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Benefits package

401k contribution

Equity stock purchase

Job summary

Optum is seeking an Ambulatory Service Representative II at Kelsey-Seybold Clinic in Houston. The role focuses on patient check-in/check-out, registration, and cashiering with emphasis on courteous service and confidentiality.

Qualifications include a high school diploma, solid computer skills (Word/Excel), strong communication, and 1+ year in customer service within a medical setting. Epic Front Desk training is a plus.

Qualifications

• High School diploma or GED required.
• Experience with computers and Windows-based software including Word and Excel.
• Excellent verbal and written communication skills.
• Basic Math ability.
• Knowledge of customer service principles and practices.
• Ability to maintain confidentiality of health information.
• Ability to handle multiple priorities.
• Fluent in English, both verbal and written.
• 1+ years of direct face-to-face customer service experience.
• 1+ years of cash handling or collections experience.
• 6 months in a customer-facing role in a medical setting or related field.

Responsibilities

• Provide check-in and check-out support, including registration and cashiering.
• Maintain a neat, professional appearance and organized work area.
• Assist patients with courteous, friendly service throughout the visit.

Skills

Customer service

Communication skills

Microsoft Word

Microsoft Excel

Confidentiality

Multi-tasking

English fluency

Education

High School diploma or GED

Tools

Epic Front Desk

Epic

Job description

Optum is seeking an Ambulatory Service Representative II at Kelsey-Seybold Clinic in Houston. The role focuses on patient check-in/check-out, registration, and cashiering with emphasis on courteous service and confidentiality.

Qualifications include a high school diploma, solid computer skills (Word/Excel), strong communication, and 1+ year in customer service within a medical setting. Epic Front Desk training is a plus.