Patient Service Specialist: Flexible Full-Time Shifts

Hugh Chatham Memorial Hospital; Glenview (IL); On-site; USD 56,735,000 - 85,103,000; Full time

Job summary

Aurora Medical Group (AMG) is part of Advocate Health and is recruiting a Patient Service Representative to join the ambulatory care team in a high-volume setting in Glenview, IL. You will support providers, connect with patients, and help ensure a smooth, compassionate experience across scheduling, billing, and records.

The role requires 1–2 years of customer service experience and a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer accuratefollow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurateandtimelymedical records.

Skills

Customer service

Communication skills

Handling difficult callers

Education

High school diploma or equivalent

Job description

Aurora Medical Group (AMG) is part of Advocate Health and is recruiting a Patient Service Representative to join the ambulatory care team in a high-volume setting in Glenview, IL. You will support providers, connect with patients, and help ensure a smooth, compassionate experience across scheduling, billing, and records.

The role requires 1–2 years of customer service experience and a high school diploma or equivalent.