Ambulatory Care Operations Manager

University Of Michigan; Ann Arbor (MI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Excellent medical, dental and vision •

2:1 retirement match

Job summary

Michigan Medicine seeks an Administrative Manager Associate for the Briarwood Medical Group Ambulatory Care Unit. You will lead administrative operations, align staffing, and drive improvements across care delivery and space management.

Responsibilities include supervising staff, ensuring regulatory compliance, and partnering with IT and central services to optimize workflow and patient satisfaction. Bachelor’s degree and management experience required.

Qualifications

• Experience leading ambulatory care operations.
• Strong leadership and teamwork skills.
• Excellent communication and conflict resolution abilities.
• Proven change management experience.

Responsibilities

• Implementation of clinical care models and standards at ACU level.
• Implementation of provider deployment and staffing optimization.
• Identify non-provider staff needs at the clinic/ACU.
• Review visit productivity to revise staffing models.
• Oversee clinic workflow, scheduling, check-in/out, and referrals.
• Pilot new ambulatory care models to improve value-based care.
• Supervise operational and administrative staff and support professional development.
• Oversee day-to-day ACU operations and regulatory compliance.
• Onboard new providers and support staff with triad partners.
• Manage hiring, discipline, and performance evaluation for ACU staff.
• Provide feedback on operational issues involving providers.
• Manage billing and other fiscal activities; monitor metrics.
• Review processes for policy compliance and continuous improvement.
• Collaborate with IT and support services to meet goals.
• Allocate space and plan improvements for ambulatory facilities.
• Develop policies to improve patient satisfaction using feedback.
• Address patient feedback and implement process improvements.
• Collaborate with Medical Director to review incident reports and onboarding policies.
• Ensure scheduling aligns with ambulatory care principles.
• Lead weekly/monthly meetings with data-driven planning.
• Oversee ACU expansion and cross-service engagement.

Skills

Ambulatory care management

Leadership

Communication

Change management

Education

Bachelor's degree in health or business administration

Job description

Michigan Medicine seeks an Administrative Manager Associate for the Briarwood Medical Group Ambulatory Care Unit. You will lead administrative operations, align staffing, and drive improvements across care delivery and space management.

Responsibilities include supervising staff, ensuring regulatory compliance, and partnering with IT and central services to optimize workflow and patient satisfaction. Bachelor’s degree and management experience required.