Admin Manager Assoc Healthcare

University Of Michigan; Ann Arbor (MI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Excellent medical, dental and vision •

2:1 retirement match

Job summary

Michigan Medicine seeks an Administrative Manager Associate for the Briarwood Medical Group Ambulatory Care Unit. You will lead administrative operations, align staffing, and drive improvements across care delivery and space management.

Responsibilities include supervising staff, ensuring regulatory compliance, and partnering with IT and central services to optimize workflow and patient satisfaction. Bachelor’s degree and management experience required.

Qualifications

• Experience leading ambulatory care operations.
• Strong leadership and teamwork skills.
• Excellent communication and conflict resolution abilities.
• Proven change management experience.

Responsibilities

• Implementation of clinical care models and standards at ACU level.
• Implementation of provider deployment and staffing optimization.
• Identify non-provider staff needs at the clinic/ACU.
• Review visit productivity to revise staffing models.
• Oversee clinic workflow, scheduling, check-in/out, and referrals.
• Pilot new ambulatory care models to improve value-based care.
• Supervise operational and administrative staff and support professional development.
• Oversee day-to-day ACU operations and regulatory compliance.
• Onboard new providers and support staff with triad partners.
• Manage hiring, discipline, and performance evaluation for ACU staff.
• Provide feedback on operational issues involving providers.
• Manage billing and other fiscal activities; monitor metrics.
• Review processes for policy compliance and continuous improvement.
• Collaborate with IT and support services to meet goals.
• Allocate space and plan improvements for ambulatory facilities.
• Develop policies to improve patient satisfaction using feedback.
• Address patient feedback and implement process improvements.
• Collaborate with Medical Director to review incident reports and onboarding policies.
• Ensure scheduling aligns with ambulatory care principles.
• Lead weekly/monthly meetings with data-driven planning.
• Oversee ACU expansion and cross-service engagement.

Skills

Ambulatory care management

Leadership

Communication

Change management

Education

Bachelor's degree in health or business administration

Job description

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The Administrative Manager Associate of the Briarwood Medical Group Ambulatory Care Unit (ACU) reports to the Associate Director for the Briarwoods region within the primary care oversight area, and partners with the Medical Director and the Nurse Leader for overall performance and management of the Briarwood Medical Group. This position has dedicated effort to provide administrative leadership and operations management to the Briarwood Medical Group. Additionally, dedicated effort will be provided to guide, implement and support primary care oversight operational initiatives at Michigan Medicine.

Responsibilities*

Care Delivery

• Implementation of clinical care model, guidelines, and standards of care at ACU level.
• Implementation of provider deployment.
• Identification of non-provider staff complements at the clinic/ACU.
• Review visit/productivity data to identify potential revisions to the staffing model.
• Oversee and regularly analyze clinic workflow optimization including referral management, scheduling, check-in, MA workflow, staff interface with providers, check-out, and partnership with central contact center and central nurse triage.
• Pilot new care models to support ambulatory care goals in striving to achieve value-based care delivery to populations.

ACU Operations

• Supervision and direction given to operational administrative and clinical staff and engagement in their professional development.
• Oversees the day-to-day operations of the ACU.
• Ensures regulatory compliance with CMS, JC, CLIA, and other regulatory agencies as applicable.
• In partnership with triad partners, leads onboarding of new providers and support staff into the clinic.
• Handles hiring/discipline and firing of clinical support and admin staff in their respective clinic.
• Evaluates clinical support and admin staff in collaboration with the triad leadership team.
• Provides feedback on operational issues involving providers in the ACU.
• Manages routine clinic operations (e.g., scheduling, billing, referral management, etc.)
• Provides feedback/supervision/support/performance evaluation of assigned ACU staff.
• Develop and oversee efforts to recognize and incentivize staff excellence.
• Identify opportunities for quality improvement, and carry forward quality improvement, in all areas of ACU operations.

Collaboration with Centralized Support Services

• Collaborate with IT for required support services at the ACU level.
• Works regularly with support services functions to ensure operational goals are met.

Space Management

• Monitor and allocate space utilization within the ACUs.
• Identify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment.
• Develop and oversee policies to ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementation.
• Address and follow through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements.
• Oversee policies to ensure safety within the ACU (including physical structure, staff emergency readiness, etc.)
• Collaborate with the Medical Director and Nurse Supervisor to review incident reports and ensure appropriate follow-up.
• Collaborate with the Medical Director to establish and enforce ACU provider on-boarding policies (ensure adequacy of resources including rooms, schedule and staff including proper orientation to clinic)

Clinical Performance

• Partner with the Medical Director to ensure clinical provider scheduling is consistent with ambulatory care operational principles.
• Resolves clinical and operational problems at the ACU level.

Operational and Financial Performance

• Communicate performance metrics regularly to providers and staff in the clinics.
• Monitor operational and financial performance metrics at the ACU level.
• In collaboration with triad leadership, establish ACU-level financial plan for upcoming year.
• Prepare, monitor, and manage billing and other fiscal activities.

Core Responsibilities

• Regularly review ACU processes to ensure on-going compliance with institutional goals, objectives, policies, standards, and guidelines.
• Evaluates supporting function operations, identifying areas for improvement.
• Identify, communicate, share, and present operational, performance, and financial metrics and best practices to providers, staff, and leadership.
• Represent ambulatory care on committees.
• Attend and provide leadership within the ACU Leadership and Site Leadership Meetings.
• Foster a collaborative environment by nurturing team-based care in a positive collegial and professional manner.
• Develop and communicate interpretation of Michigan Medicine/ACS policies to staff, faculty, and outside agencies/groups as needed.
• Participate actively and provide data, action planning and other administrative leadership to the weekly and monthly meetings.
• Engage operations oversight role over additional ACUs to support effective service line engagement across the enterprise.

Required Qualifications*

• Bachelor's degree in health or business administration or an equivalent combination of education and experience.
• Prior management, supervisory, or team leader experience.
• Demonstrated ability to facilitate teamwork necessary to leverage day-to-day operations.
• Demonstrated effective communication, interpersonal, and conflict management skills.
• Demonstrated skill in change management.

Desired Qualifications*

• Knowledge of the University of Michigan policies and procedures.
• One or more years' experience in ambulatory care, including primary care experience.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.