Ambulatory Care Office Lead

WVU Medicine; Keyser (WV); On-site; USD 70,000 - 95,000; Full time

Job summary

PVH Potomac Valley Hospital in Keyser, West Virginia, seeks a Healthcare Operations Supervisor to oversee ambulatory office activities and coordinate staff to deliver prompt, courteous patient care. You will monitor operations, coach staff, and ensure adherence to policies while maintaining open communication with leadership.

The role requires a high school diploma, BLS certification within 30 days, and at least 3 years of healthcare experience; 2 years in a supervisory/management capacity is

Qualifications

• High school diploma or equivalent.
• Obtain certification in Basic Life Support within 30 days of hire date.
• Three (3) years of health care experience.

Responsibilities

• Supervises and coordinates activities related to patient care activities within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
• Provides coaching and counseling to staff based upon performance management principles.
• Identifies on-going continuing education needs of employees.
• Keeps staff informed of processes, policies and other changes thorough continuous communication.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
• Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
• Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
• Maintains functional knowledge of operational areas and is able to step into staffing as needed.
• Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
• Assists with annual budget process.
• Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.

Skills

Leadership

Communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

PVH Potomac Valley Hospital in Keyser, West Virginia, seeks a Healthcare Operations Supervisor to oversee ambulatory office activities and coordinate staff to deliver prompt, courteous patient care. You will monitor operations, coach staff, and ensure adherence to policies while maintaining open communication with leadership.

The role requires a high school diploma, BLS certification within 30 days, and at least 3 years of healthcare experience; 2 years in a supervisory/management capacity is