Ambulatory Office Supervisor — Lead Patient Care Team

WVU Medicine; Weston (WV); Sur place; USD 52 000 - 78 000; Plein temps

Résumé du poste

West Virginia University Health System in Weston, WV seeks an ambulatory office supervisor to coordinate activities and staff in the Weston ambulatory clinic. The role emphasizes ensuring courteous patient service, adherence to policies, and efficient daily operations within the ambulatory care setting.

You will coach staff, manage workflow, assist with budgets, hire and evaluate employees, and communicate updates to leadership while maintaining high patient satisfaction in a clinical

Qualifications

• High school diploma or equivalent required.
• Must obtain Basic Life Support (BLS) certification within 30 days of hire.
• Minimum of 3 years healthcare experience.

Responsabilités

• Supervises and coordinates activities related to patient care activities within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
• Provides coaching and counseling to staff based upon performance management principals.
• Identifies on-going continuing education needs of employees.
• Keeps staff informed of processes, policies and other changes thorough continuous communication.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
• Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
• Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
• Maintains functional knowledge of operational areas and is able to step into staffing as needed.
• Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
• Assists with annual budget process.
• Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.

Connaissances

Leadership

Staff supervision

Communication

Healthcare experience 3+ years

Formation

High school diploma or equivalent

Basic Life Support certification within 30 days

Description du poste

West Virginia University Health System in Weston, WV seeks an ambulatory office supervisor to coordinate activities and staff in the Weston ambulatory clinic. The role emphasizes ensuring courteous patient service, adherence to policies, and efficient daily operations within the ambulatory care setting.

You will coach staff, manage workflow, assist with budgets, hire and evaluate employees, and communicate updates to leadership while maintaining high patient satisfaction in a clinical