Ambulatory Office Operations Lead

WVU Medicine Thomas Hospitals; Charleston (WV); On-site; USD 52,000 - 78,000; Full time

Job summary

WVU Medicine Thomas Hospitals is seeking an experienced supervisor to oversee ambulatory office operations in Charleston, WV. The role involves directing patient care activities, supervising staff, and ensuring adherence to policies and procedures.

The position requires three years of health care experience, a High School diploma, and BLS certification within 30 days of hire. Strong leadership and communication skills are essential to maintain patient satisfaction and efficient daily operations.

Qualifications

• High school diploma required.
• BLS certification to be obtained within 30 days of hire date.
• Three years of health care experience required.

Responsibilities

• Supervises and coordinates activities related to patient care activities within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
• Provides coaching and counseling to staff based upon performance management principals.
• Identifies on-going continuing education needs of employees.
• Keeps staff informed of processes, policies and other changes through continuous communication.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
• Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
• Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
• Maintains functional knowledge of operational areas and is able to step into staffing as needed.
• Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
• Assists with annual budget process.
• Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.

Skills

Leadership

Communication

Staff supervision

Interpersonal skills

BLS certification

Education

High school diploma

Job description

WVU Medicine Thomas Hospitals is seeking an experienced supervisor to oversee ambulatory office operations in Charleston, WV. The role involves directing patient care activities, supervising staff, and ensuring adherence to policies and procedures.

The position requires three years of health care experience, a High School diploma, and BLS certification within 30 days of hire. Strong leadership and communication skills are essential to maintain patient satisfaction and efficient daily operations.