Ambulatory Office Supervisor

WVU Medicine; Keyser (WV); On-site; USD 70,000 - 95,000; Full time

Job summary

PVH Potomac Valley Hospital in Keyser, West Virginia, seeks a Healthcare Operations Supervisor to oversee ambulatory office activities and coordinate staff to deliver prompt, courteous patient care. You will monitor operations, coach staff, and ensure adherence to policies while maintaining open communication with leadership.

The role requires a high school diploma, BLS certification within 30 days, and at least 3 years of healthcare experience; 2 years in a supervisory/management capacity is

Qualifications

• High school diploma or equivalent.
• Obtain certification in Basic Life Support within 30 days of hire date.
• Three (3) years of health care experience.

Responsibilities

• Supervises and coordinates activities related to patient care activities within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
• Provides coaching and counseling to staff based upon performance management principles.
• Identifies on-going continuing education needs of employees.
• Keeps staff informed of processes, policies and other changes thorough continuous communication.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
• Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
• Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
• Maintains functional knowledge of operational areas and is able to step into staffing as needed.
• Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
• Assists with annual budget process.
• Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.

Skills

Leadership

Communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

Supervises and coordinates activities and employees of applicable ambulatory office.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND / OR LICENSURE:

• High school diploma or equivalent.
• Obtain certification in Basic Life Support within 30 days of hire date.

EXPERIENCE:

• Three (3) years of health care experience.

PREFERRED QUALIFICATIONS:

EXPERIENCE:

• Two (2) years in a healthcare management/supervisory position.

CORE DUTIES AND RESPONSIBILITIES:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Supervises and coordinates activities related to patient care activities within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
• Provides coaching and counseling to staff based upon performance management principals.
• Identifies on-going continuing education needs of employees.
• Keeps staff informed of processes, policies and other changes thorough continuous communication.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
• Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
• Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
• Maintains functional knowledge of operational areas and is able to step into staffing as needed.
• Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
• Assists with annual budget process.
• Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to assist patients and move equipment and supplies.
• Lifting up to 60 pounds, pushing carts, positioning patients, less than 50% of work time.
• May require bending and stretching movements.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Clinical environment.
• Regular and constant exposure to communicable disease and bloodborne pathogens.

SKILLS AND ABILITIES:

• Demonstrated ability to effectively communicate verbally and in writing.
• Must possess strong leadership and interpersonal skills.

Scheduled Weekly Hours:

40

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

PVH Potomac Valley Hospital

Cost Center:

8281 PVH Emergency Medicine Urgent Care

Address:

100 Pin Oak Lane

Keyser

West Virginia

Equal Opportunity Employer:

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, and local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.