Ambulatory Care Team Lead

WVU Medicine Golisano Children's; Charleston (WV); Hybrid; USD 52,000 - 68,000; Full time

Job summary

WVU Health System in Charleston, WV seeks a supervisor to oversee ambulatory office operations and staff, ensuring high-quality patient care and efficient daily workflows. You will coordinate activities and provide direction to the team to meet service levels.

Responsibilities include staff coaching, performance management, process improvement, and timely communication with management. A healthcare background and strong leadership are essential for success in this role.

Qualifications

• High school diploma or equivalent.
• Certification in Basic Life Support within 30 days of hire date.
• Three (3) years of health care experience.

Responsibilities

• Supervises and coordinates activities related to patient care activities within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
• Provides coaching and counseling to staff based upon performance management principals.
• Identifies on-going continuing education needs of employees.
• Keeps staff informed of processes, policies and other changes through continuous communication.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
• Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
• Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
• Maintains functional knowledge of operational areas and is able to step into staffing as needed.
• Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
• Assists with annual budget process.
• Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.

Skills

Communication

Leadership

Education

High school diploma

BLS certification

Job description

WVU Health System in Charleston, WV seeks a supervisor to oversee ambulatory office operations and staff, ensuring high-quality patient care and efficient daily workflows. You will coordinate activities and provide direction to the team to meet service levels.

Responsibilities include staff coaching, performance management, process improvement, and timely communication with management. A healthcare background and strong leadership are essential for success in this role.