LEAD MEDICAL SUPPORT ASSISTANT

US-Department-of-Veterans-Affair; Temple (TX); On-site; USD 52,000 - 64,000; Full time

Job summary

The incumbent will serve as Lead Medical Support Assistant in Primary Care (Ambulatory Care North) within Central Texas Veterans Health Care System. The role includes acting as a liaison between patients and clinical staff and serving as a knowledge reference for Ambulatory Care North.

GS-07 level with potential for staff development and coordination across multiple clinics to ensure efficient access to care. Sedentary work with occasional travel between sites and meetings may be required.

Qualifications

• United States citizenship required; non-citizens allowed only per VA policy.
• No experience required.
• High school diploma, GED, or state/provincial proficiency certificate.
• Proficient in spoken and written English per 38 U.S.C. § 7403(f).
• Work may be sedentary with occasional movement between offices and meetings.

Responsibilities

• Act as liaison/expeditor between patients and clinical staff and between specialty staff and ancillary services.
• Lead Medical Support Assistant by serving as a knowledge reference for Ambulatory Care North staff.
• Coordinate care access across multiple clinics and teams in an interdisciplinary setting.

Skills

Medical terminology

Communication

Advanced patient systems

Organize work

Staff development

Workflow management

Education

High school diploma or GED

Job description

The incumbent will serve as a Lead Medical Support Assistant in Primary Care (Ambulatory Care North) service located in Central Texas Veterans Health Care System (CTVHCS). The incumbent will act in the capacity of liaison/expeditor between patients and clinical staff as well as specialty staff and ancillary services. The Lead MSA will serve as a knowledge reference for staff regarding programs and processes conducted in the Ambulatory Care North.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience. No experience required.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial- level Board or Department of Education.
• Licensure/Certification/Registration. None
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

Lead Medical Support Assistant, GS-07:
Experience: One year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs)

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Preferred Experience

• One year of experience equivalent to the GS-6 grade level
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff.
• Ability to provide staff development and training.
• Demonstrate an understanding of the impact of incomplete work across multiple clinics.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-07. The actual grade at which an applicant may be selected for is GS-07.

Physical Requirements

The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.