Ambulatory Care Front Desk & Patient Services Specialist

UMass Memorial Health; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Worcester, MA seeks an administrative professional for ambulatory scheduling and patient coordination. This non-exempt role supports routine and urgent appointments, verifies demographics, insurance information, and may collect co-pays.

Strong communication and accuracy are essential to guide patients through procedures and services. Qualifications include a high school diploma; associate or bachelor’s preferred.

Qualifications

• License/Certification/Education: Required: 1. High School Diploma. Preferred: 1. Associate’s or Bachelor’s degree.
• Experience/Skills: Required: 1. 3 years of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree. 2. Requires the ability to use specialized applications software and computer systems. 3. Necessitates individuals who are multifunctional and able to work under stressful situations. 4. Exemplifies, professional behavior and excellent communication and human relations skills. Preferred: 1. Knowledge of business office procedures and medical terminology/procedures preferred.

Responsibilities

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Skills

Strong communication skills

Multitasking

Stress management

Customer service

Education

High School Diploma

Associate’s or Bachelor’s degree

Job description

UMass Memorial Health in Worcester, MA seeks an administrative professional for ambulatory scheduling and patient coordination. This non-exempt role supports routine and urgent appointments, verifies demographics, insurance information, and may collect co-pays.

Strong communication and accuracy are essential to guide patients through procedures and services. Qualifications include a high school diploma; associate or bachelor’s preferred.